The Future of the Contact Center
The contact center as we know it will change drastically in the next few years as shoppers become more reliant on email, social media, and mobile but retailers will still need to offer the human touch.
Operations & Fulfillment
Storified: Operations Summit 2013
Operations Summit 2013, the only conference exclusively about direct-to-customer operations and fulfillment, was held April 23-25 in Columbus, OH. Here are some of the top tips and testimonials from Multichannel Merchant’s show.
How to Get Started with Fulfillment by Amazon
Are you thinking about using Fulfillment by Amazon to grow your business? Here’s some advice from Tom Taylor, vice president of Fulfillment by Amazon and Amazon Webstore.
11 Steps to Select the Best 3PF Vendor for Your Business
Third-party fulfillment outsourcing does meet many companies’ business requirements. Will it meet yours? Only an objective study of your requirements and discussions with 3PF users and clients can shed light … Continue Reading →
The Ecommerce Movement: 2003 vs. 2013
In the last 10 years the face of the ecommerce industry has changed significantly. In this infographic by Corra, you can go back in time and see how far the ecommerce industry has come in terms of technology.
Sears Holdings Launches Fulfilled By Sears
HOFFMAN ESTATES, Ill., April 17, 2013 /PRNewswire/ — Sears Holdings has launched Fulfilled By Sears, a turnkey fulfillment service that offers pay-as-you-go pricing for businesses seeking a simple, cost-effective solution to manage … Continue Reading →
Drop Shipping Remains a Big Opportunity for Merchants
The percentage of merchants who drop ship merchandise to customers has dropped slightly, but the percentage of merchandise they drop ship has risen, according to the…
Parcel Returns with Newgistics
In e-commerce, how you handle returns is critical to customer satisfaction and your bottom line. Newgistics created a parcel returns process that improves them both — a process called Intelligent Returns Management.
FiftyOne Global Ecommerce Rebrands as Borderfree
FiftyOne Global Ecommerce has rebranded as Borderfree in an effort to further emphasize the company’s ongoing mission to enable U.S. retailers to transact with consumers in every corner of the … Continue Reading →
SmartHub Ecommerce Study Releases Cyber Monday Results
SmartHub® eCommerce Study Releases Cyber Monday Results (via PR Newswire) ATLANTA, April 11, 2013 /PRNewswire/ — Innotrac Corporation (NASDAQ: INOC), a best-of-breed commerce provider integrating digital technology, fulfillment, and contact center … Continue Reading →