Every merchant wants their contact center to be better than average. So how do you get yours to break away from the middle of the pack? Focus on quality and balance, says Jay Minucci, vice president of consulting services for International Customer Management Institute.
What do P.T. Barnum, Billy Idol, and catalog operations have in common? The answer was in magician/illusionist Jim McCafferty’s keynote yesterday at the NCOF show in Orlando, FL.
Current USA said its deal to buy troubled gifts merchant Lillian Vernon will close Thursday, and that it will keep the Virginia Beach, VA-based company’s operations center open.
Now that Current USA has agreed to buy troubled gifts cataloger Lillian Vernon Corp., what does that mean for Lillian
Solidus Networks, which recently filed for bankruptcy late last year, has shut down its Pay By Touch biometric payment service.
American Eagle Outfitters operates several distribution centers in North America, including a facility in Warrendale, PA, and a DC in Mississauga, Ontario, to service its Canadian stores. But the multichannel apparel merchant is most excited about its newest DC in Ottawa, KS, which is helping it reduce labor costs.
Many call center reps see themselves as order-takers or processors or helpers, not as salespeople, and they can be fearful–and in some cases, downright negative–about selling. So the approach of teaching reps to
“Software on demand.” “Software as a service.” “Hosted solutions.” They’re all different names for the same thing — using business applications that are maintained off-site, either by the software vendor … Continue Reading →
What’s the AOV this week? How’s the AOV trending? When marketers start talking about average order value, I can’t help thinking of Garrison Keillor’s