Tips for Avoiding the Island of Misfit Ecommerce Deliveries
Like the popular Christmas special, you don’t want to land on the island of misfit ecommerce deliveries. Here’s how to avoid it while delighting customers.
Operations & Fulfillment
Consumers Will Pay for Better Customer Service from Preferred Brands
A new Xerox report reveals that over half of consumers polled in Europe and the U.S. would pay more for better customer care from their preferred brands.
Omnichannel Returns Can Grow Revenue, Enhance Customer Experience
A StellaService report finds merchants are not using all the revenue generation and customer experience benefits they can drive with their returns process.
Dematic to Acquire Reddwerks
Supply chain automation firm Dematic plans to acquire warehouse execution system (WES) provider Reddwerks Corporation.
Achieving Profitable Fulfillment: 5 Questions to Consider
What is an optimal order fulfillment strategy to deploy in your organization? Since we are not living in a world of infinite supply, this is an important question for every enterprise to consider, as the ramifications can be significant.
Week in Review: Is Black Friday’s Demise Over Exaggerated?
Is this the last-ever year Black Friday, or is the end of America’s biggest shopping day nothing but speculation? Click here and find out how the role of Black Friday is changing, and other news that shaped the week.
Retail Operations Needs Closer Partnerships with Other Departments
A closer working relationship between between retail operations and merchandising goes a long way toward efficiency gains and business improvements.
Millennials More Interested in Same-Day Delivery from Online Retailers
A survey by Bizrate Insights has found that Millennials are the most interested in same-day delivery, with nearly a third (30%) of them saying it is important, contrasted by only 5% of Seniors.
USPS Parcel Growth Continues, As Mail Volume Drops, Loss Declines
The USPS reported a 14.1% increase in package volume, and an 11.1% increase in shipping and package revenue in 2015, as mail volume continued to fall.
5 Reasons You Must Follow Mike O’Brien on Twitter
These days our Senior Editor Mike O’Brien is plenty busy doing many things for Multichannel Merchant so we thought we would give him a little shoutout by asking all of you, our readers to start following him on Twitter.