The Contact Center Is Your Customer Service Gateway

Quite possibly, your contact center is your company’s unsung hero. How are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey, which was fielded from Feb. 10 to March 10 and drew 1,281 respondents.

This MCM Outlook Report looks at:

  • The importance of contact center metrics
  • The growing popularity of live chat and social media
  • Technology upgrades and overhauls
  • And more…


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