If you’re seeking a system, we’re here to help with our annual review of order management software (OMS). Granted, wading through a list of companies and various system features to find the best OMS for you is no easy task. A smaller company could be overwhelmed by too many functions, many of which it may have no use for. A larger firm may have custom needs not found on a supplier checklist. But our roundup provides a starting point for systems to help you narrow the gap between what you need and what the various software providers have to offer.
We have four new systems in this year’s roundup, along with updates on the solutions we reviewed last year. The functional grades and ranks are based on the vendors’ own input, giving you a chance to see where they believe their strengths lie.
Ernie Schell is director of Marketing Systems Analysis, a Ventnor, NJ-based systems consultancy and author of The Guide to Catalog Management Software. He can be reached at 609-487-9340 or [email protected].
VENDOR DIRECTORY
ASSISTCOMMERCE SUITE
www.assistcornerstone.com
Introduced: 1990 Version: 9 Company: Assist Cornerstone, founded 1988; parent company is Ameritege Contact: Brenda Hansen, 801-366-8102, [email protected] Operating system: IBM OS/i5 Database: DB2 Open database connectivity: any ODBC database E-commerce database: PostGreSQL preferred, MYSQL, Oracle E-commerce platform integrated with: Websphere Manifesting system: Varsity (all carriers) Credit-card processors supported: Chase Paymentech, First Data, Visanet, Linkpoint Datawire, Verisign Sales-tax system supported: Vertex Other modules: general ledger, accounts payable, accounts receivable, CRM
AVEXXIS
www.avexxis.com
Introduced: 1995 Version: 7.04 Company: Avexxis Corp., founded 1998 Contact: Frank Hanshaw, 860-676-9006 x804, [email protected] Operating systems: Windows, Unix, Linux Database: Universe Open database connectivity: SLQServer E-commerce platforms integrated with: Yahoo, Infopia, custom Manifesting systems: Clippership, Aristo, UPS Credit-card processors supported: Chase Paymentech, Global Nova Sales-tax systems supported: Taxware, internal Accounting packages integrated with: Great Plains, Macola, Solomon Other modules: accounting
CADENCE FULFILLMENT SYSTEM
www.cadretech.com
Introduced: 2002 Version: 3.1 Company: Cadre Technologies, founded 2001 Contact: Roger Rountree, 303-217-7056, [email protected] Operating system: Windows Server Database: SQL/Server Open database connectivity: SQL/Server E-commerce database: Cadence Web Access E-commerce platforms integrated with: Microsoft Axapta Manifesting systems: all carriers Credit-card processors supported: all Sales-tax systems supported: internal Accounting packages integrated with: Microsoft Business Solutions, SAP Other modules: activity billing, speech-directed operations, box sizing
CMS, COMMERCE MANAGEMENT SYSTEM
www.newhavensoftware.com
Introduced: 2006 Version: 4.0 Company: Newhaven Software, founded 2000 (formerly Haven Corp. founded 1986); parent company is BrodieWare Ltd. Contact: Tom Danner, 425-861-7120 x111, [email protected] Operating system: Windows Database: Sybase iAnywhere SQL Open database connectivity: any ODBC database E-commerce database: a proprietary application developed with LAMP (Linux, Apache, MySQL, Perl) E-commerce platforms integrated with: YahooStore, 1ShoppingCart, Miva, etc. Manifesting systems: Endicia, FedEx Ship Manager, UPS WorldShip, HaveySoft Credit-card processors supported: PC Charge Payment Server, TransFirst (ePay), Authorize.net Accounting package integrated with: QuickBooks Pro Other modules: Exec. Info Syst., purchasing, product fulfillment staging
CONTROLLER+; ECONTROLLER
www.sigma-micro.com
Introduced: 1999 Versions: 9.2; 3.1 Company: Sigma Micro Corp., founded 1982 Contact: Jeff Long, 800-227-4462, [email protected] Operating systems: UNIX, Linux Database: proprietary, ODBC-compliant Open database connectivity: any ODBC database E-commerce database: Windows 2003 Server E-commerce platforms integrated with: ATG etc. Manifesting systems: UPS, Starship, FedEx, Kewill Credit-card processors supported: Chase Paymentech, FDMS, First National Merchant Services Sales-tax systems supported: Vertex, Taxware Accounting packages integrated with: Mas90, ABS
CORESENSE ON-DEMAND RETAIL MANAGEMENT SOFTWARE
www.coresense.com
Introduced: 2000 Version: 4.15 Company: CoreSense, founded 1999 Contact: Scott Kuhne, 518-306-3043 x3972, [email protected] Operating system: Linux Database: MySQL E-commerce database: MySQL Manifesting systems: UPS, FedEx Credit-card processors supported: Authorize.net, Chase Paymentech Sales-tax system supported: Taxware Accounting packages integrated with: Quickbooks, Intaact, JDA, PeopleSoft Other modules: affiliate marketing, multichannel support, supply chain management, product catalog/digital asset management, complex product configurator
CW DIRECT
www.commercialware.com
Introduced: 1994 Version: 8.5 Company: CommercialWare, founded 1975; parent company is Datavantage Contact: Laura Naylor, 508-655-7500, x9331, [email protected] Operating systems: IBM I5/OS, Windows 2003 Databases: DB2, SQL 2000 E-commerce platforms integrated with: WebSphere, BroadVision, ATG, MarketLive, Amazon, etc. Manifesting systems: Clippership, ScanCode, Aristo, Pitney Bowes, etc. Credit-card processors supported: Chase Paymentech, Chase, NPS Sales-tax systems supported: Vertex Accounting packages integrated with: Great Plains, Island Pacific, JDA, PeopleSoft Other modules: CWCollaborate, CWLocate, systemwide scripting tool
DIRECT 500
www.csiflorida.com
Introduced: 2004 Version: 6.3 Company: Computer Solutions, founded 1979 Contact: Ernie Smith, 305-558-7000, [email protected] Operating system: Windows Database: SQL Open database connectivity: any ODBC database E-commerce databased: Microsoft Internet Information Services, ASP.Net Manifesting systemd: Worldship, Clippership Credit-card processors supported: Payment, all processors supported by PCCharge Other modules: HR, payroll, manufacturing, contact management, fixed asset accounting, project accounting
DIRECTIONS FULFILLMENT SYSTEM
www.peppler.com
Introduced: 1984 Version: 9 Company: Peppler & Associates, founded 1980 Contact: Patrick Peppler, 847-382-6866, [email protected] Operating systems: IBM OS/400, Windows 2003 Server Database: DB2 Open database connectivity: any ODBC database E-commerce database: Java J2EE/Directions Manifesting systems: HarveySoft, FedEx Server, UPS WorldShip Credit card processors supported: First Data, Litle, Chase Paymentech, Verisign, TrustCommerce Sales-tax systems supported: all states Accounting packages integrated with: Directions Financial Systems integrated, interfaces to MAS90, MAS500 Other modules: e-mail campaign management, payables, receivables, financial reporting (P&L, balance sheet, journals)
ECOMETRY COMMERCE SUITE
www.ecometry.com
Introduced: 1990 Version: 7.1 Company: Ecometry Corp., founded 1988; parent company is Multichannel Holdings Contact: Charlene Smith, 561-454-4233, [email protected] Operating systems: Window, UNIX Databases: SQL2000, Oracle Open database connectivity: any ODBC database E-commerce database: Ecometry E-commerce platforms integrated with: Coldfusion, Broadvision, ATG, CommerceServer, WebSphere, Blue Martini Manifesting systems: NeoPost, Clippership, etc. Credit-card processors supported: Chase Merchant Services, Fifth Third Bank, First National Merchant Solutions, First Data, NPC Accounting packages integrated with: Peachtree Integrated; interfaces to Great Plains, Lawson, Oracle, SAP, Multiview, GTS, QuickBooks, PeopleSoft, Epicor, National Processing Co. (NPC), First Data/Nabanco, Chase Paymentech Sales-tax systems supported: Vertex, GST, EEC, VAT, Tax Fields Other modules: Email Exec., Predictive Response, Wireless Warehouse, inventory forecasting, CRM, assembly, gift registry/wish list, installment billing/continuity/standing order
INORDER
www.morsedata.com
Introduced: 2000 Version: 4.9 Company: Morse Data Corp., founded 1975 Contact: sales, 888-667-7332, [email protected] Operating system: Windows 3000 Server Database: SQL/Server Open database connectivity: any ODBC database E-commerce databases: .NET, ADO/ASP, JavaScript E-commerce platforms integrated with: YahooStore, proprietary Manifesting systems: Kewill, Clippership, Endicia Credit-card processors supported: TransFirst, Chase Paymentech Orbital Gateway (real-time Internet), Authorize.Net, Signio Verisign, IC Verify Credit Now (batch) Sales-tax system supported: CCH ZipSales Tax Data Service Accounting packages integrated with: Great Plains, PeachTree, QuickBooks, Oracle Financials Other modules: job cost, subscriptions, commissions, royalties, purchasing, accounts payable, accounts receivable
JUNCTIONMCR
www.junctionsolutions.com
Introduced: 2004 Version: 3.0 Company: Junction Solutions, founded 2002 Contact: Nicole Fitzmaurice, 847-947-7950 x1013, [email protected] Operating system: Windows Databases: SQL/Server, Oracle Open database connectivity: any ODBC database E-commerce database: Axapta Enterprise Portal Manifesting systems: Clippership, Pitney Bowes, Starship Credit-card processors supported: Chase Paymentech, FastTransact Sales-tax systems supported: Vertex, Taxware Accounting packages integrated with: Great Plains, PeoplesSoft, J.D. Edwards Other modules: telemarketing, CRM, manufacturing, workflow, time, attendance
MACH2K
www.mach2k.com
Introduced: 1993 Version: 15.1 Company: Data Management Associates, founded 1979 Contact: Larry Maher, 800-660-1275 x204, [email protected] Operating systems: MSNT 2003, SCO Unix, AIX, Redha Linux Database: IBM UniVerse 10.1 Open database connectivity: any ODBC database E-commerce databases: Faircom C-tree, IBM Redback E-commerce platform integrated with: DMinSite IIS Manifesting systems: Kewill, P-B, NeoPost, Malvern, Clippership, WorldShip, CAF… Credit-card processors supported: ICVerify, PCCharge, Chase Paymentech, PPI Accounting packages integrated with: Great Plains, MAS2000, SBT, Quickbooks Other modules: Web-based query tools, personalization, gift certificates/messages, continuity, integrated fax/e-mail
MAIL ORDER MANAGER (M.O.M.)
www.dydacomp.com
Introduced: 1986 Version: 5.4 Company: Dydacomp, founded 1983 Contact: Robert Coon, 800-858-3666 x231, [email protected] Operating system: Windows Database: VFP/SQL Open database connectivity: any ODBC database E-commerce database: ASP E-commerce platforms integrated with: YahooStore, eBat, Amazon, MIVA, Shopsite, SiteLINK Manifesting systems: Harvey CPS, Endicia Credit-card processors supported: Vital, FDC Nashville, Chase Paymentech, Nova, NDC Global Payments, FDC Omaha Sales-tax systems supported: various U.S., U.K., Canada Accounting packages integrated with: QuickBooks, Peachtree, Great Plains, BusinessWorks, Microsoft Small Business Accounting
MAIL ORDER SOFTWARE PLUS
www.datamann.com
Introduced: 1980 Version: 17.08 Company: Datamann, founded 1975 Contact Andrew G. Warner, 802-295-6600 x42, [email protected] Operating system: AIX/UNIX Database: Vision E-commerce database: SmallTalk Manifesting systems: all major systems Credit-card processors supported: all major providers Sales-tax system supported: internal
MAILWARE
www.mailware.com
Introduced: 2005 Version: 2005 Company: Core Technologies, founded 1995 Contact: Bruce Kowkabany, 866-624-5927, [email protected] Operating system: Windows Database: DBISAM Open database connectivity: any ODBC database Manifesting systems: UPS Worldship, Dazzle by Endicia Credit-card processors supported: PCCharge, XCharge, PCAuthorize, ICVerify, Authorize.Net Accounting packages integrated with: QuickBooks
NATURAL ORDER
www.naturalsol.com
Introduced: 1999 Version: 8.0 Company: Natural Solutions, founded 1992 Contact: Tyce McIntosh, 317-596-1219 x204, [email protected] Operating system: Windows Database: SQL/Server Open database connectivity: any ODBC database E-commerce database: Microsoft E-commerce platform integrated with: Custom Manifesting systems: Kewill, NeoPost, Harveysoft, PitneyBowes, Clippership, UPS, FedEx, DHL Credit-card processors supported: Chase Paymentech, FirstData, Authorize.net, TransFirst Sales-tax systems supported: multiple Other modules: financials, manufacturing
NETDOTORDER
www.netdotsolutions.com
Introduced: 2002 Version: 1.1-29 Company: NetDotSolutions, founded 1995 Contact: Jamie Christiano, 949-660-0532 x210, [email protected] Operating systems: Windows, Mac, Linux Database: Oracle (ASP hosted) Open database connectivity: any ODBC database E-commerce database: Java Manifesting systems: UPS, FedEx, DHL, etc. Credit-card processors supported: Verisign Payflow Pro, PC Auth, Web Auth Accounting packages integrated with: MYOB, QuickBooks, NetLedger
ORDERMOTION
www.ordermotion.com
Introduced: 1996 Version: 7.5 Company: OrderMotion, founded 1996 Contact: Niels Christensen, 212-279-6500 x391, [email protected] Operating system: Windows (hosted) Database: SQL/Server Open database connectivity: any ODBC database E-commerce databases: SmartPage, or selected by merchant E-commerce platforms integrated with: Yahoo, MonsterCommerce, Beantree, Amazon, Modular Merchant, StoreFront, DemandWare, MarketLive, OSCommerce, proprietary Manifesting systems: UPS, FedEx, DHL, USPS Credit-card processors supported: Orbital (Chase Paymentech), Cybersource, Authorize.net, Verisign, USA ePay Accounting packages integrated with: QuickBooks, Great Plains, Peachtree Other modules: e-mail management/blaster, list selection, action chains
ORDER POWER!
www.csiflorida.com
Introduced: 1995 Version: 4.1.0 Company: Computer Solutions, founded 1979 Contact: Ernie Smith, 305-558-7000, [email protected] Operating system: OS/400 Database: DB2 Open database connectivity: any ODBC database E-commerce database: Apache E-commerce platforms integrated with: all Manifesting systems: Clippership, Logistics Pro, Worldship Credit-card processors supported: Chase Paymentech, NDC, Nabanco, CES, PCBatch, PC-Charge Sales-tax systems supported: Vertex, independent systems Accounting packages integrated with: J.D. Edwards, etc. Other modules: general ledger, accounts payable, accounts receivable, work orders, activity tracking
ORDERSUITE
www.ordersuite.com
Introduced: 1995 Version: 5.75 Company: OrderSuite, founded 1992 Contact: John Bogard, 415-738-1602, [email protected] Operating system: Windows Database: Visual FoxPro Open database connectivity: any ODBC database E-commerce platforms integrated with: Yahoo, eBay, Frontpage, Monster, OS Commerce, StoreFront, Volusion, Miva Manifesting system: UPS, FedEx, USPS, DHL, Harvey, Starship Credit-card processors supported: Authorize.net, all processors using PC Charge or IC Verify Sales-tax systems supported: U.S., Canada Accounting packages integrated with: QuickBooks, Peachtree, Great Plains
PRA MULTICHANNEL RETAIL PLATFORM
www.pinnaclerock.com
Introduced: 2005 Version: 2.5 Company: Pinnacle Rock Associates, founded 1997 Contact: Ricardo Craft, 510-597-0770, [email protected] Operating systems: Windows, .NET Databases: SQL/Server, Open database connectivity: any ODBC database E-commerce database: Coldfusion, Commerce Server E-commerce platforms integrated with: Web services to packaged solutions Manifesting system: a WMS partner Credit-card processor supported: Clear Commerce Sales tax system supported: Vertex Accounting package integrated with: Multi-View Other modules: rules-based inventory management, merchandising (including vessel tracking and landed cost), product information management (including multichannel pricing and offer management), enterprise ledger and data Warehouse, drop-ship vendor Web application
PROFITABILITY SOFTWARE SUITE
www.profitcentersoftware.com
Introduced: 2002 Version: 7.39 Company: ProfitCenter Software, founded 2002; parent company is Systemax Contact: George Winter, 516-414-6305, [email protected] Operating systems: Linux, BEA WebLogic, JAVA J2EE Database: Oracle Open database connectivity: any ODBC database E-commerce database: Oracle Manifesting systems: all Credit-card processors supported: Paymentech, Authorize.net, First of Omaha, Litle, TransFirst Accounting packages integrated with: Oracle, QuickBooks, Great Plains Other modules: accounting/general ledger, supply chain management, e-mail, content management, ERP
QUARKCOMMERCE MANAGEMENT SOLUTION
www.quark.com
Introduced: 2000 Version: 2.8 Company: Quark, founded 1981 Contact: Nicole Stolarik, 303-894-3041, [email protected] Operating system: Windows Database: SQL/Server Open database connectivity: any ODBC database E-commerce database: MS .Net Framework Manifesting systems: UPS, Airborne, DHL, FedEx Credit-card processors supported: VeriSign, CyberSource, Pay-and-Shop Sales-tax systems supported: Vertex, Taxware Accounting packages integrated with: Great Plains, Oracle
RESPONSE
www.colinear.com
Introduced: 1999 Version: 9.0 Company: CoLinear Systems, founded 1985 Contact: Lloyd Merriam: 800-265-4632, x102, [email protected] Operating system: Windows Database: MySQL Open database connectivity: MS-SQL, Oracle E-commerce platforms integrated with: Apache, IIS, etc. Manifesting systems: all ODBC-compliant systems Credit-card processors supported: Chase Paymentech, Litle, TransFirst, etc. Sales-tax systems supported: Vertex, Taxware, DPI (for reporting/remittance) Accounting packages integrated with: Peachtree, Great Plains, MAS 500, Macola, Accpac Other modules: telephony/PBX interface/reverse phone lookup, assembly, CASS addressing, advanced personalization, customer self-service, Amazon integration
SHIP4U
www.ciotech.com
Introduced: 2005 Version: A20060120 Company: CIO Technologies, founded 1987 Contact: Gunnar Fredlund, 805-898-2444, [email protected] Operating system: Windows/MPE Database: Image E-commerce database: IIS E-commerce platforms integrated with: Ultracart, 1ShoppingCart Manifesting systems: Kewil, UPS WorldShip, Endicia, Abol Credit-card processors supported: Chase Paymentech, TransFirst Sales-tax systems supported: Flat Tax, CCHTax tables Other modules: assembly, limited-edition tracking, continuity, installment plans, consignment inventory, container receiving
STONE EDGE ORDER MANAGER
www.stoneedge.com
Introduced: 2000 Version: 4.2 Company: Stone Edge Technologies, founded 1983 Contact: Barney Stone, 215-641-1837 x111, [email protected] Operating system: Windows Databases: MS Access (standard vers.), SQL/Server (enterprise version) Open database connectivity: any ODBC database E-commerce platforms integrated with: AbleCommerce, Amazon, Americart, Cart32, ChannelAdvisor, eBay, Global Web Cart, etc. Credit-card processors supported: Authorize.net, Verisign Payflow Pro, USAePay, ECHO, SkipJack, ProTX, PC Charge, Yahoo/First Data Accounting package integrated with: QuickBooks Other modules: multichannel integration, e-mail merge, notes, task management
TERNOVELOCITY
www.terno.com
Introduced: 1999 Version: 10.0 Company: Terno & Associates, founded 1992 Contact: Jeff Moliterno, 330-629-7004, [email protected] Operating systems: Windows, UNIX, Linux Database: IBM UniVerse Open database connectivity: any ODBC database E-commerce database: IIS, CommerceServer, Open Source E-commerce platforms integrated with: IIS, CommerceServer, LAMP, Redback Middleware interfaces to any Manifesting systems: Clippership, UPS Worldship, FedEx Powership, Harvey Software, Malvern, Aristo, StarShip, any ODBC compliant Credit-card processors supported: Chase Paymentech, ICVerify, CMS FirstData Sales-tax systems supported: U.S., Canada Other modules: pick/pack productivity, bill of materials
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