Operations Summit 2015 - Multichannel Merchant

Content Sponsors

FP International is a global manufacturer of protective packaging systems focused on eco-friendly packaging. Our innovative systems provide best-in-class solutions for omnichannel environments – from e-fulfillments centers to ship-from-store applications. Call us at 1 800.888.3275 or visit us at www.fpintl.com or www.minipakr.com

wndirect

Say Welcome, Bievenue, Willkommen, Bem Vindo, Velkommen to 740 million new customers.

wnDirect are an international logistics company, developed specifically for eCommerce, offering a faster alternative to mail and a cheaper alternative to express. Visit the wnDirect team on Booth 507 or www.wnDirect.com

INCREASE PRODUCTIVITY, CUT COSTS
& BOOST CUSTOMER SATISFACTION
April 14-16, 2015 | Louisville, KY

The Operations Summit is the largest event exclusively about direct-to-customer and omnichannel operations and fulfillment. Join us and receive hands-on examples to strategic guidance that will drive your direct-to-customer and omnichannel operations to greater efficiency and profitability.

THE LATEST OPERATIONS SUMMIT NEWS
New Speakers, events, and updates on what’s happening in Louisville!

New Speaker Additions:
The latest on who we‘ve added to the Summit speaker roster include:

	Chris Groseclose is Sr. Director Distribution Operations for Crutchfield Corporation and has been with Crutchfield since 2005. Crutchfield, which celebrated its 40th anniversary in 2014, is one of the nation’s leading catalog and Internet retailers of consumer electronics.
	Scott Cohn is Vice President of Retail and ecommerce for Chinese Laundry. In this role, Scott managed the recent ecommerce upgrade as well as site improvements including enhanced site search, mobile, merchandising initiatives and the utilization of web analytics. Scott has 20+ years of retail leadership experience.
	Erik Caldwell currently holds the title of Sr. VP & General Manager for Luxottica Rx Operations. Luxottica is a global manufacturing company for the world’s leading high-end brands of eyewear including Oakley and RayBan. Prior to Luxottica, Erik held positions with Exel/DHL Supply Chain where he was the Director of Solutions, McKinsey &Company as a Management Consultant, and Director of Customer Operations and Logistics for Welch.

Chris Groseclose is Sr. Director Distribution Operations for Crutchfield Corporation and has been with Crutchfield since 2005. Crutchfield, which celebrated its 40th anniversary in 2014, is one of the nation’s leading catalog and Internet retailers of consumer electronics.

Scott Cohn is Vice President of Retail and ecommerce for Chinese Laundry. In this role, Scott managed the recent ecommerce upgrade as well as site improvements including enhanced site search, mobile, merchandising initiatives and the utilization of web analytics. Scott has 20+ years of retail leadership experience.

Erik Caldwell currently holds the title of Sr. VP & General Manager for Luxottica Rx Operations. Luxottica is a global manufacturing company for the world’s leading high-end brands of eyewear including Oakley and RayBan. Prior to Luxottica, Erik held positions with Exel/DHL Supply Chain where he was the Director of Solutions, McKinsey &Company as a Management Consultant, and Director of Customer Operations and Logistics for Welch.

View the full speaker roster here

Tour Updates

The eBay Enterprise Fulfillment Center, Gilt, UPS Workdport tour on April 14 and eBay Enterprise Trade Port Fulfillment Center tours are all SOLD OUT

See the latest on tours here

The Excellence in Customer Experience Awards

Specifically for omnichannel Operations, this award honors the power of operations as the key driver in today’s growing ecommerce marketplace. Winners will be selected using actual stats from orders placed and tracked through Innotrac’s Smarthub program.

The Excellence in Customer Experience winners will be announced live at the Operations Summit.

FINALISTS ARE:

Best Packaging

Bath & Body Works
Birchbox
Bonobos
Macy’s

Best Shipping & Delivery Experience

BCBG
Burberry
Lululemon
Sony

Excellence in Brand Communication

L.L. Bean
Macy’s
Pottery Barn
Target

Best Customer Returns Experience

Bonobos
Express
Lowe’s
Nordstrom

Customer Experience Leader

Bonobos
L.L. Bean
Nordstrom
Zappos

Retail Innovator of the Year

Amazon
Birchbox
Boden
Everlane
Lowe’s
Macys
Modcloth
Net-a-Porter
Nordstrom
Target

Diamond Sponsor:

Gold Sponsor:

Operations Summit Videos:

What Attendees are Saying About the Operations Summit Experience

When does Same-Day Delivery Make Sense?

New Pre-Conference Workshops for 2015 include:

How to turn Omnichannel from Retail Disruptor to Game-Changer
Featuring Workshop Leaders from Macy’s and Kohl’s, this informative workshop will help attendees short how how to create an effective omnichannel strategy, or improve upon their existing one.

Best Practices for the Ever-Evolving Contact Center
This highly informative and interactive session will address topics including the overall challenges and trends impacting today’s contact center, how to understand and address rapidly evolving customer expectations, gaining a single view of the customer across channels and much more!

Learn more about our Pre-Conference Workshops here

Don’t miss the one event exclusively for ecommerce operations and fulfillment management involved in omnichannel, logistics, contact center, warehousing, order management, inventory, transportation, CRM, returns, fraud prevention and more.

Plus: Save $100 when you register by April 3rd