Watch the Video:

Industry experts Bala Ganesh, Director of Retail Marketing and Jim Brill, Reverse Logistics Manager, UPS, discuss and map out the ideal returns experience for online retailers. Quickly learn:

• Why returns have become so important for retailers in general, and particularly online retailers.
• How retailers are doing overall in their returns efforts.
• The elements of a best-in-class returns experience.
• How does a retailer set up an effective returns program?
• What goes into the ideal returns experience.

Download the Study:

For more on how you can make your returns program an asset, access the UPS Rethinking Online Returns whitepaper below.

Download Here