Tech Investments Pay Off as Retail Inventory, Supply Chain Pain Lingers

| Mike O'Brien

Retailers that have invested in inventory management tools that supply real-time visibility across channels are faring much better than those that didn’t as tactics like ship from store and curbside or counter pickup are proving to be survival factors, industry experts agreed.

Degraded Loyalty a Leading Indicator of J. Crew’s Chapter 11 Filing

| Robert Passikoff

Twenty first century loyalty – the degree to which a brand meets customer expectations for their Ideal in a product category – is a KPI that changes before the brand’s economic structure begins to improve or decline. It’s an early warning signal that your brand may be in trouble. And J. Crew’s recent Chapter 11 filing is a prime example.

Kendra Scott’s Fast Rollout of New Omnichannel Tactics Amid COVID-19

| Mike O'Brien

A decision by the leadership team at jewelry retailer Kendra Scott to invest in an order management system ahead of last year’s peak season was a critical element enabling the company to quickly turn its fleet of stores into fulfillment centers and initiate curbside pickup, after shutting them down to the public due to COVID-19.

Hits of the Week 5-6-20

| David Hurwitz

Roundup: Retail, Malls Reopen Slowly, Midsize Players Get Fed Relief Retail was a mixed bag this week, as over a dozen states have begun to slowly reopen, working to come … Continue Reading →

SkuVault Launches the SkuVault Network

| Press Release

New Hub Will Help Ecommerce Merchants, Omnichannel Sellers and 3PLs Overcome COVID-19 Logistics and Labor Challenges Louisville, KY, April 24 — SkuVault, developer of the world’s most intuitive inventory management … Continue Reading →