A major element for retailers to consider for their gifting strategy is that the purchase path, friction points and mindset are different when customers are buying gifts for others versus buying for themselves.
Clienteling is sometimes considered a term to describe retailers using mobile POS to make orders on behalf of a customer, but its capabilities extend far beyond that. Here are six ways in which clienteling can raise in-store expectations, to deliver more satisfying consumer encounters.
Google Express has expanded into 7 Midwestern states with overnight delivery, and plans to test out grocery delivery in San Francisco and another market.
The peak holiday season this year is beginning to look a lot like … last year, only more so in terms of customer expectations on faster delivery, flexible options and a mobile-friendly experience, retailers and experts told Multichannel Merchant this week.
Online retailer ThinkGeek is partnering with new owner GameStop to open up its first brick-and-mortar store this fall in Orlando, FL.
MCM Thursday %%PLUGIN_WEB VERSION:1859651-View Web Version%% MCM THURSDAY News and Intelligence for the Multichannel Merchant September 3, 2015 How Midland Metal Converted Its Industrial Supplies Customers to Online Purchasing Midland … Continue Reading →
Chico’s FAS has announced it is exploring strategic alternatives for Boston Proper, the direct-to-customer women’s apparel retailer it acquired for $205 million just four years ago. Here’s a look at this weeks’ news, commentary and events that shaped the direct-to-customer world… and more.
The Grooming Network (TGN) has acquired Vintage Blades, LLC, a veteran re-seller in the online straight razor and wet shaving industry. This adds yet another ecommerce website to The Grooming Network’s … Continue Reading →
Retailers who dismiss aging shoppers as irrelevant or assume that these buyers will stick only to certain brands are seriously miscalculating. See why you shouldn’t write off the baby boomer generation just yet.
Belk, Inc., announced that it has entered into a definitive merger agreement whereby investment funds managed by New York-based private equity firm Sycamore Partners. See what this will mean for the retailer.