MCM O+F Advisor 3/20/19

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 3/20/2019 Customer Experience Metrics Are Key Measures of Supply Chain Success Nearly all supply chain managers responding to a recent … Continue Reading →

Why Your Company Needs a Data Attitude Adjustment

| Shawn Myers

In 2019, it’s no longer possible to deny the coming of data-driven disruption, which has touched industries from video gaming to grocery stores. Here is how companies can effectively use data to enhance the customer experience.

MCM Week in Review 3-15-19

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 3/15/2019 Store Closures, Failures Continue to Mount as Retailers Seek to Pivot Faster The seemingly weekly … Continue Reading →

Parcel Delivery Jobs Slashed in February, But Overall Trend is Up

| Mike O'Brien

Parcel delivery companies saw some post-peak falloff, eliminating 9,700 positions in February even as jobs grew in other sectors while hiring overall cooled, according to the Department of Labor, the Wall Street Journal reported. Overall 53,000 parcel delivery jobs were added in the past 12 months, and warehouse hiring also remains strong.

MCM O+F Advisor (3/13/19)

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 3/13/2019 How Are U.S. Retailers Doing in Omnichannel vs. Other Markets? What areas of omnichannel operations need improvement? What challenges … Continue Reading →

MCM Week in Review 3-8-19

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 3/8/2019 Amazon is America’s Most Shopped Retailer in Apparel Amazon has jumped from a joint second … Continue Reading →

UPS Expands Fulfillment Service for SMBs to Tap Ecommerce Marketplaces

| Mike O'Brien

UPS has expanded a piloted service to help small-to-medium-sized businesses worldwide consolidate their ecommerce fulfillment to customers in the U.S. and Canada, across 21 different marketplaces and web stores including eBay, Walmart, Etsy and Amazon.

Cause of Ocado Fire Highlights Concerns About Automated Warehouses

| Mike O'Brien

The Feb. 5 fire that completely gutted an automated Ocado grocery fulfillment center in the UK was caused by a failure in an “ambient grid” storing food at room temperature, raising concerns about what happens in these types of facilities when disaster strikes, according to a Bloomberg report.

MCM O+F Advisor (3/6/19)

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 3/6/2019 How Technology Enhances the Customer Experience In retail today, technology is playing a vital role to offer the best … Continue Reading →