MCM Week in Review (1/31/20)

| David Hurwitz

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 1/31/2020 Same-Day Delivery Not Seen as a Threat to USPS, Says IG in Report The Office … Continue Reading →

MCM Ecommerce & Marketing 1/14/20

| David Hurwitz

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 1/14/2020 How the CCPA Is Impacting the Future of Retail The California Consumer Privacy Act (CCPA), effective … Continue Reading →

Consumer Loyalty Isn’t What It Used to Be in Omnichannel Age, Study Finds

| Douglas P. Clement

Consumer loyalty is up for grabs in 2020, according to a Criteo study, with 73% of shoppers open to taking a chance on brands they haven’t tried but have heard positive things about. The study quantified the evolution of consumers into detectives who compare products, rely on reviews and increasingly shop across channels.