Delivery Flexibility, Options Win Customers in the Age of Amazon

| Guy Bloch

Amidst shifting consumer demand and a move toward true omnichannel, retailers’ ability to leverage their physical presence is vitally important. Options such as deliver from store, buy online pickup in store (BOPIS), buy online return in store (BORIS) and delivery drop-offs in lockers are a major advantage over online retailers.

The True Cost of Ecommerce Backorders

| Brian Barry

Studies have shown that ecommerce backorders can cost you $15 to $20 each, eroding profits. This includes customer service calls, fulfillment labor, shipping and packing material costs. Also, backordered items often have a higher return rate. Here are 8 practical solutions to help you reduce ecommerce backorders and stockouts.

MCM O+F Advisor 6-26-19

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 6/26/2019 Scaling Fulfillment Along with Your Ecommerce Business From fast and free shipping to offering delivery choices, ecommerce companies need … Continue Reading →

Improving Store Inventory with Technology, Processes

| MCM staff

Compared to distribution or fulfillment centers, store inventory is often seen as the weakest link when it comes to SKU accuracy, with rates that can be as low as 65%. As omnichannel demand picks up, stores are playing a critical role in ecommerce order fulfillment. Here are some quick tips from an expert panel at Ecommerce Operations Summit.

MCM O+F Advisor 6/19/19

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 6/19/2019 Target, Walmart Find Fresh Ammo in Grocery Wars After weeks of concentrating its fire on Amazon, Walmart is now … Continue Reading →

How Consumer Demands and Technology Are Evolving Customer Experience

| Alan Finlay

Technology is shifting how merchants interact with customers more rapidly than ever before. Trends like the Internet of Things (IoT), connected devices and new approaches to knowledge management mean that merchants have a lot on their plates when it comes to evolving consumer expectations. Here is how retailers can win in the ever-changing retail environment.