Why Would a Brand’s Website Not Sell Any Products?

| Tod Yazdi

There are many brands that have a robust site to interact with consumers, but then push the actual buying experience to another digital marketplace. Here is what you need to know about selling products on your own website.

MCM O+F Advisor 8-23-17

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 8/23/2017 4 Steps to Internal Benchmarking Your Customer Fulfillment Benchmarking is the process of drawing meaningful comparisons between a company. … Continue Reading →

MCM O+F Advisor 8-23-17

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 08/22/2017 MCM O+F Advisor 8-23-17 …» Share this article:     sponsored by Driving Brand Loyalty for Better CLV August … Continue Reading →

How the Administration Views Consumer Protection and Reviews

| Theresa O'Neil

User-generated content — including reviews, images and videos — has become an expected part of the path to purchase. Here are do’s and don’ts when it comes to product reviews that retailers should know about.

MCM The Week In Review 8-25-17

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 8/25/2017 Do You Have the Chops to be a Top Ecommerce 3PL? For the third year … Continue Reading →

How to Master the Omnichannel Experience for Gen Z

| Joey Moore

It’s no secret that Generation Z consumers (aged approximately 13-21) are highly connected and digitally immersed. Here are ways you can master your omnichannel strategy for this young demographic.

4 Ways to Lay the Groundwork for a CX Program

| Andrew Park

Ninety-one percent of unhappy customers refuse to give your brand another chance. However, resolve that customer’s complaint, and they’re 70% more likely to become a repeat customer. Here are four ways to close the loop and create an effective customer experience.

MCM Ecommerce and Marketing 8-22-17

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 8/22/2017 JamesAllen.com Seeing Success with Video Marketing Online diamond bridal jewelry retailer JamesAllen.com, which has been seeing … Continue Reading →