Shoppers want visibility into the entire order fulfillment process, from accurate availability at purchase to tracking updates. Fulfillment visibility is no longer a nice-to-have but a must-to-compete in ecommerce and improve your bottom line. Here’s how increased inventory visibility improves customer satisfaction and the bottom line.
Amazon may have raised the customer expectations bar, but the pressure has been kept up as merchants scramble to meet increased fulfillment demands. So how do you react and execute? Our MCM Outlook 2019 report gathers survey results and expert insights to help you focus your investments to compete and win.
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 3/27/2019 Kroger Selects Orlando Area for Second Automated Fulfillment Center Kroger plans to build the second of 20 automated distribution … Continue Reading →
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 3/26/2019 How to Fix Your Ecommerce Checkout to Sell More Checkout is the most critical part of … Continue Reading →
Nearly all supply chain managers responding to a recent survey by Convey and eft Supply Chain and Logistics Business Intelligence said they consider customer experience to be important when measuring last-mile performance, while two-thirds of them say they’re held accountable for standard customer experience KPIs.
Though Amazon’s dominance of ecommerce may bring about feelings of doom or gloom, many retailers do not realize the influence they have to capture buyers before they default to Amazon. The key to achieving success is through providing omnichannel options that the ecommerce behemoth can’t match.
Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 3/22/2019 Worldpay Acquired by FIS, Integrates with Amazon Pay In a continuing consolidation of the payments … Continue Reading →
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 3/20/2019 Customer Experience Metrics Are Key Measures of Supply Chain Success Nearly all supply chain managers responding to a recent … Continue Reading →
In 2019, it’s no longer possible to deny the coming of data-driven disruption, which has touched industries from video gaming to grocery stores. Here is how companies can effectively use data to enhance the customer experience.
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 3/19/2019 Why Your Company Needs a Data Attitude Adjustment In 2019, it’s no longer possible to deny … Continue Reading →