Friendly Fraud Surges in Wake of Ecommerce Security Breaches

| MCM Staff

Security breaches at large retailers triggered a surge in friendly fraud among consumers, according to dispute mitigation company Chargebacks911, which warns online merchants to prepare themselves with prevention strategies.

Why Merchants Need to Quickly Adopt EMV and mPOS

| Benny Nachman

The recent Target data breach, together with a series of other events in recent years, have moved Europay, MasterCard, Visa (EMV) adoption in the U.S. from a possibility to a near reality.

MCM Tuesday March 18, 2014

| Chris Intili

View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant March 18, 2014   SUBSCRIBE UNSUBSCRIBE Nearly 12% of Holiday Gifts Were Not Delivered On Time Competition, Growth … Continue Reading →

The Men’s Wearhouse-Jos. A. Bank Battle Went Like This

| Tim Parry

It was like The Men’s Wearhouse kept calling and Jos. A. Bank would yell, “‘taint enough, call back” and hang up. We’ll do some serious reporting on this $1.8 billion acquisition soon. Meanwhile, enjoy the clip.

Men’s Wearhouse To Acquire Jos. A. Bank for $1.8 Billion

| MCM Staff

Men’s Wearhouse and Jos. A. Bank announced that the merchants have entered into a definitive agreement in which Men’s Wearhouse will acquire all of the outstanding shares of common stock of Jos. A. Bank for $1.8 billion. Together, Men’s Wearhouse and Jos. A. Bank will have more than 1,700 stores in the U.S., with approximately 23,000 employees and sales of $3.5 billion on a pro forma basis.

MCM Thursday March 13, 2014

| Chris Intili

View Web Version MCM THURSDAY News and Intelligence for the Multichannel Merchant March 12 , 2014   SUBSCRIBE UNSUBSCRIBE Express Reports 14% Hike in Ecommerce Sales for 4Q 2013 Your … Continue Reading →

5 Ways Online Retailers Can Empower Frontline Customer Service Reps

| Chris Vodola

Every customer touchpoint gives you, the retailer, the opportunity to deliver a “wow” experience — one that keeps the customer coming back and telling their friends about the experience. Get back to basics with these five tactics for empowering your customer service employees while simultaneously ensuring your customers feel taken care of when they reach out for help.

Oriental Trading Company Acquires SmileMakers

| Tim Parry

Oriental Trading Company has agreed to acquire SmileMakers, a direct retailer of patient giveaways and practice promotions for the dental and healthcare markets, as well as classroom incentives and aids to the education market, from Staples.