When it comes to ecommerce delivery, customer expectations are constantly rising. But just offering a wider selection of delivery options won’t necessarily ensure customer satisfaction. These three fulfillment scenarios illustrate best practices that will help ensure customer satisfaction, loyalty and repeat business.
Best Buy reported strong topline, earnings and comp growth in the second quarter as its omnichannel focus, ecommerce sales and categories like appliances continued to be bright spots. See what executives had to say about the Q2 results and what the company is doing to improve the customer experience.
Omnichannel commerce is now a basic competitive requirement. But enabling customers to buy from anywhere, pick up from anywhere and return to anywhere is an operational challenge. Are traditional OMS systems up to it? Learn how a Distributed Order Management or DOM system is purpose-built for today’s commerce.
Target continues to fire on all cylinders in terms of fulfillment, delivery and omnichannel, expanding its delivery from store and curbside pickup programs ahead of the holidays and seeing strong growth in its Shipt same-day delivery service.
Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 8/31/2018 Trump Looks to Level Playing Field With UPU on International Postage Rates As he reviews … Continue Reading →
Macy’s Inc. reported a 1.1% decline in net sales for the second quarter, from $5.6 billion to $5.5 billion, with comp sales inching up just 0.5% and double-digit online sales in the same period. Mobile sales via the Macy’s app were up 50%+ in the first half of 2018. See how Macy’s did in other areas of its business.
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 8/29/2018 13 Steps to Greater Ecommerce Fulfillment Efficiency As Amazon gets stronger and competition rises, you need to continually find … Continue Reading →
“Discover how things are changing at Curacao” LOS ANGELES (August 21, 2018) – Curacao, the largest Hispanic-centric retailer on the West Coast serving diverse communities in Los Angeles, Las Vegas, … Continue Reading →
Changes to worldwide leadership team designed to improve collaboration and connections across company COLUMBIA, MD (August 21, 2018) – Peak-Ryzex, Inc., a provider of end-to-end, technology-enabled solutions allowing customers to … Continue Reading →
Ecommerce and in-store shopping converge when retailers offer buy online, pickup in-store or BOPIS. But surprisingly, they promote this convenient, increasingly popular checkout option less often than you think, especially in the U.S. To make your program a success and drive sales, here are some BOPIS promo tips.