MCM O+F Advisor 11/2/16

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 11/2/2016 Dollar Shave Disruption: How to Hop Aboard the Subscription Service Trend The subscription-based model offers an exciting new revenue … Continue Reading →

MCM Ecommerce and Marketing 11-1-16

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 11/1/2016 Being Holiday Ready: Tips for Perfecting the Omnichannel Strategy By upgrading omnichannel options like in-store pickup … Continue Reading →

MCM Week in Review 10-28-16

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 10/28/2016 What Retailers Can Expect This Holiday Season The holidays are just around the corner and … Continue Reading →

How to Wow Your Customers the Old School Way

| Angie Stocklin

Having a killer in-house customer service team is invaluable, and they should your surprise customers in a more personal manner, or in this case, wowing your customers the “old school” way. Here are the benefits of customer happiness, and a few methods that have worked well for online eye wear seller Readers.com.

4 Ways IBM Watson is Connecting the Brand to the Consumer

| Daniela Forte

Making it easy for customers to shop your brand and get what they want when they want and how they want is the name of the game for retail today. Here are four ways brands are using IBM’s artificial intelligence technology, IBM Watson to connect to customers.

Retail Role Call: A Look at Retail Trends Past and Present

| James Brooke

Ecommerce continues to evolve and play a major role, influencing how customers interact with brands and how retailers manage the omnichannel experience. Take a look at retail trends past and present and what retailers should focus on in the coming months.

MCM O+F Advisor 10/26/16

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 10/26/2016 Improving the Delivery Experience with Transparent Customer Communication With customer expectations rising, merchants are turning to personalized customer delivery … Continue Reading →