Still Waiting on J. Crew Sale

| Jim Tierney

Will J. Crew ever reach a deal to be sold? The revised “go-shop” period for the apparel cataloger/retailer to consider other bids for its business ends Feb. 15. But it doesn’t look like a final decision will be made by then

Leveraging Social Media for SEO

| Stephan Spencer

Now that Facebook.com has overtaken Google.com as the most used website on the Internet, some are questioning whether search engine optimization is still

Site gets a bird’s eye review

| MCM staff

ABirdsWorld.com sells garden accents and wild bird care products such as birdhouses, baths and feeders. Does the site soar to heights of ecommerce greatness,

Develop a master disaster plan

| Curt Barry

Do you have an adequate business continuity/disaster recovery (BC/DR) plan and system in place? Most operations think they do, but it’s often not the

Zappos.com Overtakes L.L. Bean in Customer Service Poll

| Tim Parry

What merchant delivers the best in customer service? Online shoes merchant Zappos.com overtook last year’s winner, sporting goods and apparel merchant L.L. Bean, in the NRF Foundation/American Express Customers

Schein Acquires Provet Holdings

| Jim Tierney

Medical, dental, and veterinary supplies merchant Henry Schein started 2011 on a positive note by acquiring Provet Holdings Ltd.

M&A Was MIA in 2010

| Jim Tierney

MULTICHANNEL MERGERS AND ACQUISITIONS ACTIVITY PROGRESSED from pretty dead in 2009, to missing in action in 2010. Just five deals in the catalog segment

Lists and Data: It’s Time to Test Again

| Philippe Graner

Some direct marketers put the brakes on testing during the past two years, largely due to budget and staffing constraints, as well as poor results. While

Pay-for-performance SEO

| Stephan Spencer

Search engine optimization is often this mystical and inscrutable process that takes place in a black box. You pay your SEO consultants a considerable