UPS, FedEx and the USPS are all projecting major growth in holiday shipping volume during the peak season, driven by the ongoing boom in ecommerce activity. See what kinds of increases the carriers are expecting.
To satisfy consumer demand and expectations this holiday season, retailers must determine what the customer wants, when they want it, to make it available via the channel they want, at the exact moment they want it. Here are five strategies to meet your customer’s expectations this holiday season.
In the age of omnichannel, inventory management has become a strategic function impacting profitability. Based on work with hundreds of multichannel companies, here are areas to consider making changes in order to get more out of your inventory investment.
Having a killer in-house customer service team is invaluable, and they should your surprise customers in a more personal manner, or in this case, wowing your customers the “old school” way. Here are the benefits of customer happiness, and a few methods that have worked well for online eye wear seller Readers.com.
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 10/26/2016 Improving the Delivery Experience with Transparent Customer Communication With customer expectations rising, merchants are turning to personalized customer delivery … Continue Reading →
Question: How prepared is your company to deal with change in your fulfillment operations today and be profitable in the future? This first installment in a four-part series focuses on ways to help you reduce costs, increase productivity and improve customer service in your multichannel business.
Three months after entering into a strategic alliance to expand the breadth and convenience of online shopping options for Chinese consumers, Walmart and JD.com have announced a series of new ways for customers to access high-quality products from around the world. The initiatives include exclusive Sam’s Club store and a Walmart cross-border store on the JD.com platform and two-hour delivery from Walmart stores.
Amazon has taken the unusual step of limiting Fulfillment by Amazon warehouses and services to existing sellers until Dec. 19, to deal with capacity issues. See what an industry analyst has to say about the significance of the move and its impact.
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 10/19/2016 Women in Operations 2016 | Angie Stocklin Angie Stocklin has two degrees: a BS in Psychology and an Ed.S. … Continue Reading →
R² Freight & Logistics, Inc., a provider of intermodal, truckload, LTL and flatbed freight services, has acquired the transportation services division of Integrated Distribution Services, Inc. (IDS) in a management buyout. See what the new owner has to say about the rationale for the deal.