Sales Up Nearly 10% for Harry & David

| MCM staff

Third-quarter net sales at Harry & David Holdings increased 9.7%, to $74.9 million for the 13 weeks ended March 28. The food gifts merchant

I-merchants Focusing More on Customer Retention, Tightening Belts

| MCM staff

The economy is forcing online retailers to change their marketing tactics in order to acquire and retain customers, according to findings from The State of Retailing Online 2009, the 12th annual Shop.org study conducted by Forrester Research.

Former Vermont Teddy Bear CEO Buys Cycling Catalog

| Tim Parry

Elisabeth Robert, former president/CEO of the Vermont Teddy Bear Co., is getting into cycling. Robert announced April 30 that she has acquired a majority interest in sports and apparel merchant Terry Precision Cycling.

Draper’s & Damon’s sends calls home

| MCM staff

After Four Years in the Philippines, Draper’s & Damon’s has brought its call center back to the U.S. The women’s apparel merchant had been using a third-party

Equity Firm buys cashs of Ireland

| Jim Tierney

New York-based Private Equity Firm KPS Capital Partners has acquired certain Irish and U.K. assets of Waterford Wedgwood including cataloger Cashs of

Which road are you on?

| Andrea Syverson

Like Robert Frost’s two roads diverged in the woods, brands these days have two choices: innovate or stagnate. It really is that simple. You could do

The ideal multichannel org chart

| Francey Smith

Are you multichannel? Even if you have only one brick-and-mortar location, you probably have a simple Website and communicate with some customers via

Chapter 11 for AbitibiBowater

| Jim Tierney

AbitibiBowater, one of the largest public paper and forest products company in North America, announced today that it, along with certain of its U.S. and Canadian subsidiaries, have filed voluntary Chapter 11 petitions in the U.S. for bankruptcy protection.