Why Identity Resolution is Critical to Retailer Survival

| David Cameron

As the online retail environment grows and becomes more competitive, it is vital for retailers to derive the maximum value from each customer relationship. Here is how identity resolution can benefit your retail business.

Toys ‘R’ Us Launches Online Marketplace

| Mike O'Brien

Toys ‘R’ Us announced it is launching an online marketplace in 2018, less than two weeks after declaring bankruptcy and saying it will keep its stores open through the process. The move makes Toys ‘R’ Us more competitive with eBay, where it has maintained an online store for more than a decade.

Omnichannel Investments Pay Off for Brick-and-Mortar Retailers

| Erik Morton

While things look dire in physical retail, investments in omnichannel are paying off for some traditional retailers. There are similarities in the playbook across a diverse group of companies, including aligning physical stores with the ecommerce channel, investing in private brands, and aggressively expanding product assortment. See how some of the leaders are staying ahead of the curve.

MCM O+F Advisor 10-4-17

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 10/4/2017 Walmart Tests New In-Home Grocery Delivery Marc Lore, Walmart’s head of ecommerce for the U.S., talked about the company’s … Continue Reading →

DSW Connects Online and In-Store with New Brand Mission

| Daniela Forte

In an effort to inspire self-expression, DSW is launching a new brand mission through various initiatives both online and in store. See what the new brand mission will mean for the company and what is included.

MCM The Week In Review 9-29-17

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 9/29/2017 How Touch of Modern Tapped Automation, Technology to Scale Rapidly Technology is the beating heart … Continue Reading →

Review Options Before Investing in Warehouse Automation

| Mike O'Brien

While automation is speeding up and optimizing so many aspects of the retail supply chain, companies should look for process changes before making major technology investments, attendees were told at last week’s Parcel Forum in Nashville.

How RFID Can Help You Get Omnichannel Ready

| Phil Morrow

Retail omnichannel processes have been put to the test in recent years. Convenience options such as buy online, pick up in store (BOPIS) and ship from store put additional pressure on overburdened store processes and personnel, resulting in missed orders and unhappy shoppers. Here are some factors to consider when evaluating an RFID solution.

Kohl’s to Start Accepting Amazon Returns, Deepening Ties

| Mike O'Brien

Kohl’s said it will begin accepting and processing Amazon returns for free at 82 stores in Los Angeles and Chicago starting in October. The company will pack and ship eligible returns to Amazon processing centers.