Closing The Multichannel Data Gap at the POS

| Richard Harris

Even though a decade has past since most retailers became multichannel, the majority still don’t have a good way to track customers across channels. One of the biggest problems is the offline “data hole.” Where online transactions require customers to identify themselves, the same is not true offline.

Lids Makes Omnichannel Deal With Macy’s

| Daniela Forte

Macy’s Inc. and LIDS Sports Group, a subsidiary of Genesco Inc., announced each have signed an agreement to open a licensed team merchandise department in Macy’s stores and online, according to a press release.

Delivering the Omnichannel Promise This Holiday Season

| Daniela Forte

What is the best way to reach and secure the anytime, anywhere consumer this holiday season? According to Branden Jenkins, general manager of etail and retail for NetSuite, the answer is omnichannel.

Readiness Checklist for Social Media Analytics

| Don DeLoach

The connection between social networks and purchasing behavior is becoming increasingly strong. Reports continue to show that social media engagement drives both online and in-store sales, making it more important than ever for retailers to derive actionable insight from social data.

Merchants See Increased Satisfication with Omnichannel Fulfillment

| Erin Lynch

Ecommerce has now become synonymous with omnichannel. However, while merchants are focusing their retail efforts on social, mobile and email, they should zero in on a variety of fulfillment options such as ship-from-store, in-store pickup, and buy online and return in-store.

O+F Advisor July 31, 2013

| Chris Intili

View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics July 30, 2013   Amazon Creates 5,000 New Fulfillment Jobs Merchants See Increased Satisfication with Omnichannel Fulfillment Boosting Engagement … Continue Reading →