Down Goes Neiman Marcus… Down Goes Neiman Marcus…
And we have our first Black Friday ecommerce casualty. Neiman Marcus has been down since 8 a.m. EST.
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5 Ways Retailers Can Reach Gen Z
Gen Z is the nation’s first to be born into the digital era and makes up America’s largest demographic group (25.9% of the population). They may not even be 21 years old yet, but this generation is already beginning to exhibit influence, consumption, and spending power.
3 Last-Minute Tips to Optimize for Black Friday and Cyber Monday
By now, most retailers have finalized their e-commerce site code for the holiday shopping season and have completed testing to ensure fast, reliable end-user experiences that drive conversions. But, there are ways (and still time, though fleeting) for retailers to proactively protect themselves as much as possible, through the following three techniques.
How Retailers Need to Adapt to Millennial Shoppers
Millennials are driving a new era of demand for digital performance excellence. Eighty-one percent of millennial-age smartphone and/or tablet owners across all countries say they will abandon transactions and shop elsewhere if a mobile site or app is is buggy, slow or prone to crashes.
5 Tips for Ecommerce Success this Holiday Season
The big holidays are just around the corner for us. It’s that time of year that those who work in online retail and ecommerce management both love and hate in equal measure, but when you get it right, it’s hands-down the most rewarding and lucrative time of the year.
MCM Global 11-20-15
Global Ecommerce %%PLUGIN_WEB VERSION:1859651-View Web Version%% November 19 , 2015 Canadian Shoppers Won't Bring the U.S. a Boost on Black Friday or Cyber Monday Canadian shoppers love a good deal, … Continue Reading →
Week in Review: Holiday Faux Pas Aplenty
This past week, there have been three separate instances of retail brands who ran into social media blowback as a result of some type of faux paus or protest over moves tied to holiday shopping.
Best Practices to Boost Your Customer Service Across Channels
In today’s retail economy, customers have high expectations. Excellent customer service starts with offering a speedy and seamless experience across your support channels. See other ways your customer service can shine.
What We’ve Learned from Singles Day 2015
Rumor of a weak Chinese economy may have been greatly exaggerated: Singles Day 2015 came in like a lion, and went out like a lion. So what have we learned, so far, from Singles Day 2015?
JD.com Announces Singles Day Orders Up 130%, Driven by Record Mobile Transactions
JD.com announced record-breaking one-day results from its November 11 Singles Day sale. Orders increased by 130%, and GMV rose more than 140%. Here’s a look into JD.com’s numbers, which channels drove the most transactions, and at which international brands did well on the Chinese marketplace.