A Kurt Salmon study found 97% of retailers delivered orders on their last guaranteed shipping date before Christmas, up from 95% in 2015 and 87% in 2014. This was partly due to pulling the cutoffs back by a day in many cases, and changing up website messaging at the deadline. See what else the study found, including the performance of luxury brands.
Consumers may still be pondering resolutions for 2017, but brands seeking to win or reinforce consumer loyalty have already put enhancing rewards programs at the top of to-do lists for the new year. Here are how several major retailers are enhancing their rewards programs.
Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 12/30/2016 Retail Growth to Remain Stable, Omnichannel Key In 2017 U.S. retail sales are expected to … Continue Reading →
U.S. retail sales are expected to grow 3-4% in 2017, according to the Fitch Ratings Outlook, consistent with the 3.8% retail growth Fitch predicted in 2016. See what else the outlook found, including retailers it expects to prosper and those that will be challenged in 2017.
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 12/28/2016 5 Ways to Alleviate Frustration after a Tough Customer Interaction It’s often a challenge to shrug off a difficult … Continue Reading →
As someone who lives, eats, sleeps and often writes about omnichannel, it’s always interesting to be a participant in the “anytime, anywhere, anyhow” dynamic. See how Bob’s Stores got my experience exactly right, but fell down in terms of fulfillment efficiency.
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 12/28/2016 5 Ways to Alleviate Frustration after a Tough Customer Interaction It’s often a challenge to shrug … Continue Reading →
The NRF says its prediction of 3.6% holiday sales growth will hold up, given a good economy and pent-up demand. See what else transpired at season’s end, as retailers pulled out all the stops to bring in the procrastinators.
Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 12/23/2016 UPS Releases Holiday Returns and Expected Volumes Retailers are entering the highest return season of … Continue Reading →
Without an RFP and demos it’s hard to go through the system selection process and know if what you’re looking at is materially better than the existing one. Here are five compelling reasons to go through an RFP process to vet systems and vendors and make sure you choose the right one for your business needs.