Out of Stock Items Are an Opportunity to Gain a Customer

| Tim Parry

If an item is both out of stock on your e-commerce site and not available for in-store pickup, does this mean you’ve lost a chance to win that customer? If you set up your Web site right, you can offer to send an e-mail letting that customer know the item is back in stock

Eying IT expenditures

| Curt Barry

Long before the current economic slowdown, many companies had become more conservative with their IT spending. The latest technology can take a huge amount

Changing channels

| MCM staff

Bloomingdale’s announcement in May that it would cease publishing its Bloomingdale’s By Mail catalog and merge that business into its Internet division

IT Investment Intelligence

| Curt Barry

Pondering an investment in technology? First consider these eight questions.

Godiva goes mobile

| Tim Parry

Godiva Chocolatier has a new flavor: BlackBerry. The multichannel food and gift merchant has added a mobile channel to enable BlackBerry smartphone users

Live From ACCM: Power Forum Ponders the Multichannel Mystique

| Patrick Barnard

Orlando, FL–Multichannel merchants face a number of challenges these days — a slowing economy, rising shipping and mailing costs, and the increasing complexity of creating synergies between catalog, Web and store, to name a few.

Godiva Goes Mobile

| Tim Parry

Godiva Chocolatier has a new flavor: Blackberry. The multichannel food and gift merchant has added a mobile channel to enable BlackBerry smartphone users to make purchases on the go.

Sears Eyes Teen Girls with Prom Site

| Tim Parry

Ask a high-school-age girl where she wants to buy her prom gown, and in all probability she’s not going to answer But the multichannel general merchant

Dump the silos

| MCM staff

If you ever play air hockey at Bud Reed’s house, get him to tell you the horror story about how he got his table. It’s a perfect illustration of how many