Merchandising 2.0

| Curt Barry

As much as we hear these days about Web 2.0, e-commerce isn’t the only facet of multichannel marketing to advance. The best retailers are taking their merchandising strategies to new and higher levels

Work It Out

| MCM staff

Good help is always hard to find, but in retail, attracting and retaining workers is near impossible. How dismal is workforce loyalty in retail? According

Live from NEMOA: L.L. Bean’s Latest Adventures

| Mark Del Franco

Portland, ME-There’s no place like home for L.L. Bean. And that’s why the multichannel marketer has poured more than $90 million back into Freeport, ME, in the past 24 months.

Digital Signs of the Times

| Craig Guillot

Take a walk around Times Square in New York and you’ll instantly see the power of digital signage. From virtual billboards to point-of-sale monitors,

Brave New Catalogers: The Art of Chocolate

| Jim Tierney

Cincinnati entrepreneur Bill Sands is pairing his passion for artisan chocolate and fine wine into a business venture that includes a store, a Website,

Advanced Thinking on Matchbacks

| MCM staff

The myriad offer and order channels used today present multichannel marketers with a growing problem: How to effectively allocate marketing budgets to the promotions and channels that drive demand.

Four Ways to Grow Your E-mail List: Get Offline Customers to Go Online

| John Rizzi

How much does it cost to acquire a new customer? Whether it’s $5 or $500, expanding your relationship with an existing customer is always more profitable than acquiring a new one (although maybe not as exciting as running a sexy TV campaign or whatever you do to attract business).