SMB online retailers are using multiple carriers to get better pricing and eliminate the risk of keeping all their eggs in one basket, according to a new study from Accenture. See what carrier capabilities are most critical to them, and what they’re looking for in terms of cross-border services.
Ecommerce in Denmark was a record-setting 100 billion kroner, or 13.44 billion euros, in 2015, representing 10% of the country’s retail market. But the flow of cross-border goods is mostly into the country, due to the high price of Danish goods and stiff overseas competition. See what else a national trade association discovered in a new report.
Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 07/15/2016 Pet Valu and Pet Supermarket Merge Pet Valu and Pet Supermarket have merged to create … Continue Reading →
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 07/13/2016 PetSmart Selects OMS from Manhattan Associates for Omnichannel PetSmart has selected an enterprise Order Management System (OMS) to help … Continue Reading →
While bundled pricing from a major national carrier can seem like a good deal, there are a number of advantages to diversifying your overall shipping mix. Here are 6 concrete benefits e-retailers are seeing from unbundling and spreading out their shipping volume.
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 07/12/2016 6 Tips to Effectively Offer a Welcome Email to Customers This infographic by Campaigner offers some … Continue Reading →
Despite the importance of properly managing inventory, it is estimated that nearly half of small businesses fail to track it, even though it should be the number one priority. So what does winning inventory management look like? Here are 3 guiding principles for you to follow.
With expectations so high and pressure to consistently delight a daily reality, shipping and delivery is a huge component of the overall customer experience. So being atop the industry in this category is no small feat. Find out what Apple did to win the 2016 Excellence in Customer Experience award at Operations Summit for best shipping and delivery experience.
The role of a store associate should be to serve their local online customers just as much as their in-store customers. These omnichannel associates can provide ecommerce shoppers with a much better experience and can bring retailers the following three benefits.
If companies hope to keep their customers coming back, their first priority needs to be placed on customer experience. Here are 4 important areas companies must focus on to create the experience that customers now expect.