Spiegel Brands Acquires Carabella, A.B. Lambdin

| Jim Tierney

San Francisco-based private equity firm Golden Gate Capital Corp. has made no secret about its intention of building a billion-dollar family of apparel companies. On Sept. 6 it appeared to have reached its goal.

Essence by Mail Lives On in Ella Starr

| Tim Parry

New York-based apparel manufacturer Mink Marketing has launched its first catalog. But the new title, Ella Starr, is something of a direct descendant of the now-defunct Essence by Mail.

Office Depot Makes Eastern European Acquisition

| MCM staff

Delray Beach, FL-based office supplies merchant Office Depot (NYSE:ODP), announced on Aug. 31 that it has acquired Papirius, a business-to-business supplier of office products and services in Eastern Europe.

Yankee Candle buys, and maybe sells

| Jim Tierney

The same day that Yankee Candle Co., announced it was acquiring Petaluma, CA-based competitor Illuminations, the South Deerfield, MA-based candles manufacturer/marketer

Equity group buys Excelligence

| Jim Tierney

On the heels of a successful 2005, Excelligence Learning Corp. is being acquired by an affiliate of Thoma Cressey Equity Partners for $125 million. The

MULTICHANNEL INVENTORY: What You Need to Know

| Curt Barry

It sounds like a sci-fi trilogy: Past, present, and future merge to provide a single, optimal inventory experience. Multichannel merchants manage inventory

Turning the Traditional Contact Center into a Customer-Centric Profit Center

| Sam Bloomfield

The conventional, transaction-based contact center is going the way of the pay phone: fast disappearing. Whereas the recent wireless boom has made coin-operated telecommunications virtually non-existent, evolving business needs have enabled the contact center to shed its black-and-white, service-based platform. Companies in every market of the retail industry are wise to embrace the changing face of the contact center and the opportunities this presents for the organization as well as the consumer.

Pets United Adds to Its Stable

| Mark Del Franco

1-800-PetSupplies.com is at it again. On Aug. 11, the $50 million pet supplies merchant acquired Groomers.com,

Ecometry, GERS Merge

| Mark Del Franco

Delray Beach, FL-based software solutions provider Ecometry on Aug. 21 merged with San Diego-based GERS Retail Systems to form Escalate Retail, a $100 million company with about 400 employees and 650 clients.