Live from Shop.org: Percentage of Shoppers Among Web Households Remains Flat
New York–Two-thirds of Americans, or 67.5 million U.S. households, have Internet access at home. That’s an increase of more than 51% since 2000. But
Search Results for in-store
Study Tests Multichannel Service Success
Are you a true multichannel merchant? Many catalogers talk the talk, but The E-tailing Group sent out a group of secret shoppers out to stores to see
CHANNEL XING
The time: Four years ago. The familiar opening theme to that TV chestnut, Mission: Impossible, is heard, as our hero pushes the button on a tiny cassette
The Key to Kiosks
The conventional wisdom behind multichannel marketing is that the more points of contact you have with customers, the more likely they are to buy. So
Merchandise by Medium
J&R Music and Computer World offers its entire product line in its catalog, on its Website, and in its store to give customers the same view of its goods
Neiman Marcus Tests Catalog Showrooms
Upscale cataloger/retailer Neiman Marcus is testing what could be considered a dinosaur of a concept: catalog showroom marketing. Since February, the
Financial Reports: Gaiam, Excelligence
Gaiam Reports 1Q Loss For the first quarter ended March 31, multititle mailer Gaiam (Nasdaq: GAIA) reported sales of $23.4 million, down 4% from $24.3
Live From eTail 2003: Lands’ End and Sears—So Far, So Good
Palm Springs, CA
Out of Service
If You Think Customer Service Stinks Now, Brace Yourself, cautioned the headline of a press release that landed on my desk recently. Apparently, we are
Supply + Demand
The newfound glamour of supply chain management extends to retail technology as well. In a recent benchmark study titled Global CIO Outlook for Retail