Driving Lessons

| Sherry Chiger

Broadband Web access as the savior of direct marketing? That seemed to be the sentiment among panelists at a session entitled The Future of Retailing

Online Holiday Check list

| Lauren Freedman

Online merchants have one primary goal, just as retail and catalog merchants do, and that is to turn browsers into buyers. Getting the customer’s attention

Attic Treasures

| David Pluviose

When Smithsonian Business Ventures sent out RFPs to outsource its catalog and online fulfillment last year, the competition was so fierce that the final

Registering for Revenue

| MCM staff

Universal Screen Arts’ two catalogs, What on Earth and Art & Artifact, sell products such as The Bog Monster (a rubber creature that attaches under the

Retail Report: Creative Differences

| Shayn Ferriolo

As more retailers mail catalogs and more catalogers open stores, the line between print sales vehicles and retail traffic drivers has become a fine one.

Sugar & Spice

| Linda Water Nelson

But is everything nice? Your multichannel customer service offerings need to be as splendidly complete and as thoroughly organized as Wolfgang Puck’s

PetSmart to integrate its direct division

| MCM staff

Multichannel pets supplies marketer PetSmart has purchased the remaining 16.3% interest in its PetSmart.com subsidiary for $9.5 million and will integrate

Study: retailers marketing smarter this holiday

| MCM staff

After analyzing their past online and offline promotions, many retailers are finding ways to offer the minimum discounts necessary to increase sales volume,

SUPER MODEL

| Jeff Behn

Oh, to sashay down a catwalk affecting an attitude of supercilious cool as the paparazzi gape in hushed reverence at your warehouse, which is absolutely