It’s no secret that online shoppers are looking for low-priced items, free shipping or free returns. As a result, merchants are looking for ways to keep costs low while fulfilling orders in ways that don’t break the bank. To help solve the dilemma, here are five simple ways to cut fulfillment costs that don’t involve big hardware or software investments.
This past weekend I moved out on my own from my parent’s house into a small apartment here in Connecticut.
View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics February 05, 2014 SUBSCRIBE UNSUBSCRIBE UPS Outlines 4-step Plan for Holiday 2014 DHL to Resume Package Delivery in … Continue Reading →
At-home try-on merchants such as Warby Parker mitigate many of the uncertainties and anxieties around purchasing online, but pose significant logistic and fulfillment challenges for retailers. Before offering try-before-you-buy, it’s important to understand the logistic and fulfillment implications associated with these types of policies. Here are three key tips you need to master in order to be a successful free, at-home try-on policy.
View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics January 28, 2014 SUBSCRIBE UNSUBSCRIBE PRC Decision Threatens Financial Viability of Mailers Nordstrom to Open Fulfillment Center in … Continue Reading →
View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics January 22, 2014 SUBSCRIBE UNSUBSCRIBE Multichannel Merchant Launching Global Ecommerce Conference Using Big Data to Improve Contact Center … Continue Reading →
In the weeks after the holidays, many retailers simply resign themselves to sluggish traffic and anemic sales totals. The good news is that it doesn’t have to be that way. Although you may not be able to replicate the fever pitch of the holiday shopping season, with the right strategy in customization, fulfillment, customer service, and discounts, you can stimulate retail activity and avoid the post-holiday blues.
But despite the best efforts of retailers, if Mother Nature throws a wrench in shipping plans there is little that can be done to control the last mile of the online shopping experience. Here are seven tips for customer service teams that need to communicate a delay in shipping to customers.
Consumers who are waiting for cold-weather gear they ordered online to stay warm during the polar vortex may not get these products shipped to them right away because of, well, the polar vortex.
View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics January 08, 2014 SUBSCRIBE UNSUBSCRIBE QVC’s Contact Center Gets Top Score in ForeSee Experience Index Issa Supports Canada … Continue Reading →