Macy’s Inc. will gear up for the holiday season by hiring 6,600 seasonal employees to work in its online fulfillment centers, and an additional 1,200 seasonal employees to work in the fulfillment areas of the 500 Macy’s stores that fill and ship orders directly to customers.
View Web Version MCM THURSDAY News and Intelligence for the Multichannel Merchant October 03 , 2013 Shop.org Summit: Story Telling and Customer Centricity Prevail In Digital Experiences Amazon Plans … Continue Reading →
Merchants struggle to address the time it takes to complete a returns transaction to the moment of initiation until the moment the order is placed back in inventory. But that doesn’t mean merchants are looking at returns as a lost cause or as an accepted loss of time and money.
With U.S. ecommerce sales surpassing the $200 billion mark it is increasingly important that merchants develop a process to integrate sales channels and manage fulfillment efficiently and effectively. Here’s how you should manage your warehouse to accommodate today’s demanding omnichannel customers.
Click the image below to download “Preparing Your Warehouse for Omnichannel Fulfillment”
View Web Version MCM THURSDAY News and Intelligence for the Multichannel Merchant September 25 , 2013 Lands’ End Makes Online Shopping Seamless for International Customers Six Action Items to … Continue Reading →
Lululemon reported a 39% increase in direct-to-consumer revenue seeing a total of $49.4 million, or 14.3% of total company revenues in the 13 weeks of its second quarter, ending Aug. 4, 2013, according to a press release.
View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics September 17, 2013 Systems Implementation is a Hot Topic The Great Expectation of Customer Service 5 Tips to … Continue Reading →
Fulfilling orders is no longer about putting SKUs in a box and shipping products off to the consumer. Merchants are finding that order fulfillment is now a multifaceted operation which includes moving product, creating brand engagement, offering high quality customer service, and creating a lifetime customer. Here are 15 tactics you can use right now on how to delight customers from the warehouse floor up to the box is opened by the consumer.
Fulfilling orders is no longer about putting SKUs in a box and shipping products off to the consumer. Merchants are finding that order fulfillment is now a multifaceted operation which includes moving product, creating brand engagement, offering high quality customer service, and creating a lifetime customer.Here are 15 tactics you can use right now on how to delight customers from the warehouse floor up to the box is opened by the consumer.