Personalization was one of the underlying themes of eTail West – and it seemed whatever track of sessions you attended, there was talk about how retailers are personalizing the ecommerce experience for their customers. Here are three examples that stood out.
View Web Version MCM THURSDAY News and Intelligence for the Multichannel Merchant March 12 , 2014 SUBSCRIBE UNSUBSCRIBE Express Reports 14% Hike in Ecommerce Sales for 4Q 2013 Your … Continue Reading →
With smartphone penetration in the US at a little above 61%, and a third of all Americans using tablets one thing is clear: the trend for ecommerce success is its all about mobile.
View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics March 06, 2014 SUBSCRIBE UNSUBSCRIBE A Fantastic Customer Experience Doesn’t End With the Sale PetBox CEO Opens Up About … Continue Reading →
View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant March 03 , 2014 SUBSCRIBE UNSUBSCRIBE Holiday 2014 Expectations are High The Home Depot Names Craig Menear … Continue Reading →
A new email subscriber is eager to engage with you as soon as she welcomes you into her inbox, and your early interactions with her will set the tone for what you both hope will be a long relationship. A well-crafted series of welcome emails is crucial in meeting – and hopefully exceeding – her expectations.
Successfully growing your brand, leads and sales requires having deep understanding of the omnichannel customer journey, your ROI at the most granular level and your ability to be nimble enough to pull the levers that have the ability to move your organization forward.
To keep up with consumers’ expectations and compete with the biggest online brands, it’s more important than ever for merchants to master two key principles: giving consumers what they want, where they want it.
IR Focus: Web Design + Mobile Commerce 2014 was held earlier this month in Orlando. Here are 7 takeawys from IR Focus sessions that you can use as you enhance and update your marketing campaigns and ecommerce sites.
As the associate project manager at Moosejaw Mountaineering, Jerry Hoopfer prides himself on the fact that his staff has an unwavering ability to take ownership of customer contact. Hoopfer took some time to get candid about customer service, social media, and who, in his opinion, is mastering the customer service space right now in this Q&A with Multichannel Merchant.