Search Results for warehouse

Executive Roundtable: Agility, Speed, Realtime

| Jim Tierney

Our roundtable participants were Chris Bradley, CEO of Cuddledown; Paal Gisholt, CEO of SmartPak; Guy van Rooyen, president of Donna Salyers Fabulous Furs; Susan Landay, president and CEO of Trainers Warehouse; Matt Glerum, president of TravelSmith Outfitters; Phyliss Mosca, president of Ulla Popken; Steve Voigt, CEO of King Arthur Flour Co.; Vicki Updike, president of Miles Kimball Co.; Margot Murphy Moore, CEO of 1-800-HOMEOPATHY; and Russ Gaitskill, president and CEO of Garnet Hill.

Tips on Distribution and Fulfillment

| Jim Tierney

Buzz Van Santvoord, a consultant with multichannel operations and consulting firm F. Curtis Barry & Co., wants to help any company that runs a warehouse or distribution center. Here are Van Santvoord

Executive Roundtable: Presidents and CEOs Talk Critical Topics

| Jim Tierney

We convened a diverse group of 10 presidents and CEOs for a roundtable discussion at the NEMOA Conference, held in Boston on March 14. The list of topics included the economy, the potential impact of a presidential election year, viral videos, the role of the catalog, Amazon, mobile and tablet strategies, corrugated packaging, the need for speed, discounting, and building online communities. Here’s which executives attended, and what they had to tell us.

How to Manage Outsourced Fulfillment That Looks and Feels In-House

| Jim Tierney

The decision to outsource order fulfillment can be a difficult one for merchants, but Steve Warren, vice president of business development for fulfillment services provider Fifth Gear, offers some suggestions that can make your outsourced fulfillment operation have that in-house feel.

Newegg Names Kunal Thakkar VP-operations

| MCM staff

Direct electronics merchant Newegg has named Kunal Thakkar vice president of operations. Thakkar will be responsible for overseeing all of Newegg’s logistics and transportation functions, including managing the company’s warehouse operations and transportation service providers.

Best Practices for Up-selling and Cross-selling in the Contact Center

| Kathleen Peterson

Cross-selling and up-selling initiatives have existed in the contact center industry for a very long time and implemented with varying levels of success. Perhaps it is time to consider the “best practices” most often neglected in these initiatives

How to Deal With Smaller Orders

| Jim Tierney

Sam Flanders offers three tips on how you can change your methods to level the playing field. Lower technology solutions work as well or better than capital-intensive solutions for smaller orders, Flanders says.

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