4 Reasons to Outsource Fulfillment

| Matt Konkle

When the capacity of your operations is compromising the health of your business and the achievement of your goals, merchants should consider solutions that can put them back in control. For many fast-growing companies, that solution is outsourced order fulfillment. Here are four reasons why.

Amazon Acquires Kiva Systems

| Jim Tierney

Online behemoth Amazon acquired Kiva Systems for $775 million in cash — a deal which could see robotic technology playing a larger role in the company

Merchants Turn to Responsive Design

| Tim Parry

If you rebuild your site using responsive design techniques, all you need is a single template and a separate cascading stylesheet per device type.

Two Tips to Manage the Customer Experience Across Multiple Channels

| Jim Tierney

Chad Caudill, director of customer service and warehouse operations for outdoor gear and apparel merchant Moosejaw Mountaineering, offers two tips to improve your customer experience across multiple channels. Consistency. Caudill says it

2 Tips Before You Make a Major Warehouse Purchase

| Jim Tierney

Gary Meyer, senior director of operations at nutrition products merchant Herbalife, offers a couple of tips for when your company is considering a major purchase of equipment or software for your warehouse.

Publisher’s Note: Envelope Pushing

| Mike O'Brien

Customer expectations and tough times have forced us to create solutions that leap over previous boundaries, limits, capacities, goals and capabilities. A thought that I