Facebook Acquires Face.com
Social media goliath Facebook announced that it has acquired Face.com, a face recognition program. The deal brings the technology vendor in-house to Facebook. Terms of the deal were not disclosed.
Search Results for social media
Tests Show Outstanding Customer Service Badge Boosts Conversion Rates
1800Contacts.com, Wayfair.com and BabyAge.com tested the STELLAService impact the seal had on their key performance indicators and sales. Here are the highlights of the companies’ findings.
Two Steps to Leverage the Power of Twitter
Most merchants on Twitter are using the channel like a public email platform. The majority of messages are sales pitches and very little engagement with followers, which completely misses the point
5 Low Cost Tips to Boost B-to-B Retention
Because of the high cost today of generating business-to-business leads and customers today, retention is critical. Even though it is critical, you know you cannot spend more than you can recover in ROI. How do you boost retention and achieve a good ROI?
4 Tips to Launch a Social Media Customer Service Program in Your Contact Center
The contact center industry has officially entered the next evolution of customer engagement and many are on a mission to figure out how best to implement these new and emerging technologies to service our digital customers. If your contact center is looking to launch or advance a social CRM program, here are 4 tips to remember.
Merchants Adapting to their Customers’ Online Shopping Habits
Merchants have responded to consumer shopping behaviors and adapted their ecommerce sites to maximize their online sales, according to the results of MCM Outlook 2012-13, a survey conducted by Multichannel Merchant.
12 Ways to Compete With AmazonSupply.com
Even though Amazon.com announced the beta launch of AmazonSupply, a store for business and industry folks, it doesn’t mean the end for distributors and wholesalers. Here are 12 ways you can successfully compete against the online juggernaut.
Ecommerce M&A Action is Vibrant and Focused
While there are numerous ecommerce transactions in the news, one should not assume that every available company is being gobbled up quickly. To the contrary, most sellers of ecommerce companies are finding it difficult to find interested strategic buyers, but these
MCM Outlook 2012-13: Ecommerce adapts to online behaviors
Based on the results of the MCM Outlook 2012-13 Survey
10 Steps for Simpler Site Search and Navigation
By getting an early start, you can take a methodical approach to making sure your ecommerce channel is as easy to navigate as possible for the influx of holiday shoppers, and that your site search delivers relevant, accurate results that drive conversions. Here are 10 steps to take now so that Holiday 2012 is a record-setter.