MCM Tuesday 1-13-14

| Chris Intili

Chief Direct Marketer View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant January 13 , 2015 What Retailers Need to Know about Big Data Mobile Will Represent … Continue Reading →

Macy’s Inc. Restructuring with Omnichannel in Mind

| Tim Parry

Actions include a restructuring of merchandising and marketing functions at Macy’s and Bloomingdale’s consistent with the company’s omnichannel approach to retailing, as well as a series of adjustments to its field and store operations to increase productivity and efficiency.

Sylvia Test O+F

| Jason Yu

Chief Direct Marketer View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant January 06 , 2015 U.S. Currency Boom Impacts Global Ecommerce Beyond the holiday shopping headlines, … Continue Reading →

MCM Thursday 1-8-15

| Chris Intili

Chief Direct Marketer View Web Version MCM THURSDAY News and Intelligence for the Multichannel Merchant January 8, 2015 Coach Acquires Stuart Weitzman Coach announced it is acquiring luxury footwear brand … Continue Reading →

O+F Advisor 1-7-15

| Chris Intili

View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics January 07, 2015 Step Up Your Returns Experience Handling returns appropriately will do wonders for your reputation and build … Continue Reading →

MCM Tuesday 1-6-14

| Chris Intili

Chief Direct Marketer View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant January 06, 2015 Late Christmas Cutoff Dates Bit Some Retailers Amazon Sellers Sold More Than … Continue Reading →

Who Won the Sugar Bowl? Allstate’s Mayhem Sale

| Tim Parry

We interrupt the Ohio State-Bama game to bring you MayhemSale, pop-up ecommerce at its finest. Items sold right out of Matt and Shannon’s home… while they’re in New Orleans for the Sugar Bowl. Here’s a look at how Allstate’s in-game commercial campaign raised awareness about posting vacation plans to social media… and broke the internet.

Amazon Falling Back to the Pack in Customer Satisfaction

| MCM Staff

The 2014 Answers Experience Index reveals that Amazon’s customer satisfaction score slipped to 83, tying it with QVC for the highest score among the top 100 ecommerce sites measured. Here’s a look at how far Amazon’s score has fallen in just one year.

How Convenient is Buy Online, Pickup In Store?

| Tim Parry

Buy online, pickup in store is supposed to be a major differentiator for omnichannel retailers. But is it really that convenient? Here’s what StellaService found out.

Why Omnichannel is a Major Retail Theme for 2015

| Tim Parry

Incoming Hudson’s Bay Co. CEO Jerry Storch made an appearance Dec. 29 on CNBC’s Halftime Report and said he thinks high-end, value and omnichannel, are the major themes in the retail industry for 2015.