The Fulfillment Doctor On: Scripted Demos and the OMS
Question: We have been investigating replacing our order management system, and we have had vendors in to demonstrate their systems. While we have spent a lot of time, we don
Search Results for warehouse
Crutchfield expands to Canada
After testing the market with a Website this past fall, consumer electronics merchant Crutchfield has launched a print catalog in Canada. The 36-page
Desperately seeking CRM
Managing customer relationship management used to be pretty simple. Most shopkeepers knew their patrons personally. They lived in the same community,
SEEING DOUBLE
So you’re good at fulfillment. Why shouldn’t you be? You’ve been shipping catalog orders for years, and you know what you’re doing. Then you open stores.
FALL or NOTHING
The harsh new postal rates imposed in May are three months old. Mailers should be used to them, right? Think again. Many are still reeling and figuring
Setting S&H fees
When it comes to shipping and handling fees, one thing is clear: Consumers expect to pay a fair price for the delivery of their purchases. But they don’t want to do any work.
Incoming Traffic
Receiving is the Rodney Dangerfield of operations, says consultant Wayne Teres: Few companies give it any respect.
But it is the most complicated function in the warehouse. One error can have a ripple effect.
Drop and shop
You think you hate returns? Rest assured your customers despise them almost as much as you do. Half of all consumers agree that it’s a hassle to return
Dousing the Flames: Fire issues move to the front burner.
This is the first in a two-part series on fire safety. This week we’ll discuss what potentially causes a fire in the DC. Next week, we
The Skinny on Order Completion Analysis
“Data analysis” is a name given to the process of evaluating and interpreting historical electronic data. In distribution environments, we most commonly look at historical product and order data, to look for patterns and opportunities that are not apparent from observation alone. This month I look at a specific type of analysis which can be done for operations that have a small number of SKUs common to many orders.