Fulfillment Doctor: The Art of Data Conversion

| Curt Barry

Question: We are in the process of planning our file conversion as we implement our new order management system. Our vendor is telling us that they normally don

Common Errors in Measuring System Performance

| Don Savage

When a warehouse manager suspects poor system performance, the first step is typically to check the real data. Unfortunately, more than 50% of the time, system performance is measured incorrectly. Data is only as good as the methods used to calculate it; if something is measured the wrong way, the results will be wrong. This may lead to the justification of system changes, or even an entirely new system, based on imprecise data.

Getting Ready for Holiday, Part II

| Curt Barry

In the first part of our series on preparing for the holiday, we listed the information that should be gathered for taking your operational pulse. This week, we’ll show you how to apply it.

Techoholics

| Mark Del Franco

Some people may fear information technology

THE ERP EDGE

| Curt Barry

Merchants juggling multiple selling channels have enough challenges these days

BIG TIME make way for the MCM 100

| Sherry Chiger

It’s always tempting to scrutinize industry lists such as the Multichannel Merchant 100 in hopes of discerning industrywide trends. In which case, the

Learning through sharing

| MCM staff

Rich Skinner is the warehouse manager for Nasco’s distribution center in Fort Atkinson, WI. Skinner works daily on seeing that Nasco’s supervisors and

Crutchfield Mails Canadian Catalog

| Tim Parry

After testing the Canadian market with a Website last fall, consumer electronics merchant Crutchfield this month launched a print catalog specifically for Canada.