Practical Perspectives with Bill Kuipers

| MCM staff

Q: We had a great fourth quarter in terms of sales, but we got killed in operations. Our service levels deteriorated in every department. Should we consider a third-party call center for overflow, and what systems should we consider to replace our current one?

Home Depot Acquires Hughes Supply

| Jim Tierney

In its largest purchase since it was founded in 1978, Atlanta-based Home Depot acquired Hughes Supply, a $4.42 billion distributor of construction materials and products, for $3.47 billion.

Ask the DC Doctor

| MCM staff

Welcome to a new recurring feature, in which Bill Kuipers, president of Haskell, NJ-based operational consultancy Spaide Kuipers, diagnoses your warehouse and fulfillment ills and prescribes a solution.

Are You Ready for Holiday 2006?

| Curt Barry

Promises, promises. All businesses make them, but the best actually deliver. Now is the time to conduct a post mortem of how well your multichannel business performed in holiday 2005 and to develop plans for improvement for holiday 2006. While it may seem early to start planning for the coming holiday season, now is the best time because your people will remember vividly the good and bad incidents,

Boxed In?

| Bennett Voyles

Getting a detail right, as opposed to almost right, can make all the difference for multichannel merchants. Picking the right shipping package is one