DC equipment: no surprises

| Rama Ramaswami

Although distribution centers have made quantum leaps in technology during the past few years, their material handling equipment has remained pretty much

Forecasting Profits

| Margery Weinstein

Selecting the merchandise that customers want to buy is fundamental to your business’s success. So is ordering the correct amount of that merchandise.

When a DC goes bust

| Mark Del Franco

The former clients of third-party fulfillment provider iFulfill.com know firsthand the value of networking. Thanks to communication between online shopping

Delivering benchmarks

| Rama Ramaswami

We aren’t quite sure when the shipping and delivery departments left their modest lodgings in the recesses of the warehouse and entered the boardroom.

Office Depot to Close Viking’s U.S. Business

| Mark Del Franco

In a surprise move, $14.4 billion office products cataloger/retailer Office Depot on Sept. 12 said it planned to close the domestic operations of its Viking Office Products business and merge it within its Office Depot operations.

The Answer Is in the Data

| David Ehrenthal

An increasing share of senior executives recognize that they need to invest in customer relationship management (CRM) to increase sales, improve profitability, and reinforce the company

Cutting Labor Costs

| Norman Saenz Jr.

No matter how efficiently you manage your distribution center, there’s one part of it that’s almost impossible to control: the high cost of labor. Unless