Walmart, Target Stepping Up Omnichannel Ahead of Holidays

| Mike O'Brien

In an effort to make ordering and receiving goods easier for the holidays, Walmart and Target have both announced upgrades to their omnichannel strategies as supply chain woes continue to impact inventory stock levels and consumers worry that products won’t be available.

Enhanced Payment Processes Improve Customer Loyalty

| Andy Orrock

With online and store checkout being such a vital part of the overall customer experience, prioritize enhancing your payment processes to ensure a smooth and frictionless journey. This leads to lower online cart abandonment rates, larger basket sizes, higher retention rates and more revenue. Here three critical elements to include.

Augmented Reality: Disrupting the Future of Shopping, CX

| Aaron Eversoll

Augmented reality (AR) has come a long way since Pokémon GO made it a household term in 2016. Now the blending of computer-generated images with photos and live views is quickly becoming a standard tool in retailers’ customer experience kits.

Home Depot First Customer for Walmart Delivery Service

| Mike O'Brien

Home Depot has signed on as the first retail customer of Walmart’s new service, GoLocal, with Walmart providing same-day and next-day delivery in select stores in Texas, New Mexico and Northwest Arkansas in the coming weeks, expanding thereafter.

Unprecedented 2.0: Holiday Retail Trends

| Lauren Cooley

With the pandemic lingering and most of us unsure of what “normal” looks like anymore, it’s a good time to consider what’s on tap for 2021 holiday shopping. Some themes remain from 2020 while a few new ones have emerged. Our best description of what to expect this time around? …let’s call it Unprecedented 2.0.