O+F Advisor 11/9/22

| David Hurwitz

The jury is in on performance gains of automation/robotics for ecommerce fulfillment. But what about integration, system lead times and "future proofing" your investment? We cover all that and more … Continue Reading →

Open Ecommerce Platforms: Opportunity for Brands

| Ben Eachus

The anytime/anywhere/anyhow expectations of consumers today is increasingly upending the traditional sales funnel for brands, forcing them to think outside the box to best serve their customers. Brands and their shoppers need open systems, ecommerce platforms and services that support these omnichannel demands.

5 Tips for Improving Holiday Customer Service

| Owen Campbell

Newsflash: ecommerce is on the rise, even if there has been a bit of a pullback lately, and the peak of the holiday season is now upon us. As activity ramps up, so does the demand for high-quality customer service. These 5 tips will help you keep on top of the increased inquiry volume and provide the best CX possible this holiday season.

Hits of the Week 11-4-22

| David Hurwitz

This week, Walmart is making gains with Walmart+ and Amazon Prime is flattening but still light years ahead. Meanwhile, Revlon lenders are wrassling in bankruptcy court. Lastly, paraphrasing Vince Lombardi … Continue Reading →