THE CUTTING EDGE
If you were a doctor treating the human body, you would try, as far as possible, to save a diseased limb, not hack it off with abandon. But if you were
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Ready to Rumble
No silver bullet will get you through the peak season by itself The U.S. Air Force trains and equips pilots with the strategy that the only way to prepare
SPLIT PERSONALITY
An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8
Catalog Analysis: Preplanning Merchandising
During the past two months we talked about squinch, or square-inch post-mailing analysis, to help merchants and the creative team understand what is selling
Have It Your Way
Instead of having to fumble through layers of pre-designed computer interfaces, you can now customize your warehouse inventory control interface to give
More Layoffs to Lament
Since Catalog Age first reported on the mass layoffs affecting catalogers in 2001 (Layoffs: Who’s Getting Hit? in the April issue), a number of companies
Don’t Forget Your Gloves
The faintest ink is stronger than the best memory One site visit brought me to a food distributor’s frozen warehouse in Florida. I had not thought to
Dot.con
Long, long ago, there lived a poor farmer whose sole desire in life was to own a cow. After scrimping for many years, he saved up enough money to purchase
Working Gear
Having a conversation with your computer may be possible after all. Industry buzz around this topic has been rampant in recent years, but actual products
HOUSE CALL
If different tasks proceed at different rates, try to arrange work steps so that the faster process is executed before the slower one If your WMS is building