Gearing up for hurricane season

| Shayn Ferriolo

Meteorologists are predicting a mean hurricane season for 2000, and catalogers that weathered September 1999’s Hurricane Floyd are battening down the

Liz Lange: multichannel maternity marketer

| Jane E. Zarem

In less than three years, former fashion editor Liz Lange has created a multichannel maternity wear business encompassing stores, a catalog, and a Website.Lange

The start of start-ups

| Shayn Ferriolo

This month’s questionHow did you get the idea to start your catalog, and what were your first steps?A good idea for a business can come from anywhere.

GETTING PERSONAL…with Terry Jukes

| Terry Lukes

Q: What was your first job out of college?A: I was a management trainee at Hertz Corp. and spent my first day on the job washing cars. Fresh from grad

YOUR NEW MANAGEMENT STRUCTURE

| Donald R. Libey

The e-commerce revolution is rapidly changing the structural dynamics of direct marketing managementThe e-commerce explosion over the past five years

YOUR NEW CUSTOMER

| Diane Cyr

Are multichannel customers different from print catalog customers?The answer is no – and yesWhen it comes to defining the “new” customer, it’s important

YOUR NEW TECHNOLOGY

| Dennis Meyer

Your new business requires more sophisticated technology to connect print, online, and retail worldsSaying that technology drives catalog marketing is

CUSTOMER SERVICE: Is service suffering?

| Mark Del Franco

The lure of the Web may cause mailers to put the back-end on the back burnerSuperior customer service has always been a basic tenet of catalog shopping.

About us

| MCM staff

Best known for selling low- and moderate-priced apparel and housewares to men and women over the age of 50, Warren, PA-based Blair Corp. wants to prove