five ways to ruin your e-commerce program
Legions of Websites are falling prey to five common customer service mistakes. Here’s how to make sure your site isn’t one of themThe world is fascinated
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That’s our policy: Where do you fall on the customer service continuum?
Every legitimate catalog company positions itself along a continuum of customer service, either by conscious effort or as a result of countless unplanned
CUSTOMER SERVICE: Breaking backorder news
How your reps can better deal with the inevitable out-of-stocksLet’s face it: You are most likely going to have backorders this holiday season. Because
A very scary Christmas
Tis the season…to fill your yard with plastic pink flamingos? Perhaps, if you look to the Gardener’s Supply Co. catalog for holiday decorating ideas.
PICK-TO-LIGHT TECHNOLOGY: `Enlightening’ fulfillment
Although pick-to-light warehouse technology has been around for 20 years, it has only recently taken off among catalogers, thanks largely to software
Keeping up with home-schoolers
This fall an estimated 1.5 million children are being schooled at home, up 328% from 350,000 in 1990, according to the National Home Education Research
REORGANIZATIONS
Three years ago, the founders of Genesis Direct were convinced that they could create a new business model – buy up dozens of small catalogers and, thanks
STRATEGIES: Cornerstone pushes for synergy, not IPO
International Cornerstone Group, the approximately $500 million, Boston-based cataloger, has been planning an initial public offering for more than a
WEB MARKETING: Cutting its ‘Net losses
Micro Warehouse shuts Savebynet.com’s cyberdoorsSmart companies know when to say when. And in August, $2.2 billion computer marketer Micro Warehouse,
UPS to hit The Street
Aware that it takes money to make money, United Parcel Service (UPS) hopes to raise up to $5 billion in an initial public offering (IPO) before the year’s