O+F Advisor 3/2/22

| David Hurwitz

Have you heard that our Ecommerce Operations Technology Summit is happening in Orlando this April?  As a subscriber, you get $250 off the conference price!  Register here with the code … Continue Reading →

Back to Ecommerce Basics: Shattering the Endless Shelf

| Justin Marshall

In ecommerce, we formerly used revenue, market share and similar metrics to gauge success. But if customer experience is going to be the touchstone of success, customer lifetime value (CLV), or the amount a brand can expect from any given customer over time, should be our guiding principle.

Union Accuses Amazon of Vote Interference

| Mike O'Brien

The union seeking to organize Amazon fulfillment center workers in Bessemer, AL, has filed another complaint alleging the company is not acting in good faith by interfering in the revote process, forcing employees to attend anti-union meetings and tearing down pro-union signs.

Hits of the Week 2-21-22

| David Hurwitz

Things are shaping up for a great Ecommerce Operations Technology Summit 2022 in Orlando, April 12-13. Hear from Gap Inc., HeyDay, T-Mobile, Jenni Kayne and others to help prepare your … Continue Reading →

Veho Raises $170M to Reach $1.5B Valuation

| Mike O'Brien

Veho, a startup whose software matches demand to crowdsourced drivers and handles deliveries and returns out of its own warehouses, has raised another $170 million to reach a $1.5 billion valuation, just two months after its last $125 million round made it a unicorn. The company plans to expand to national coverage in 2022.

15 Ways to Improve Warehouse Space Utilization

| Brian Barry

During evaluation of multichannel warehouse operations, the efficiency of storing and moving goods typically drops when between 80% and 85% of available space is being used. With new fulfillment center locations at a premium and costs rising, here are 15 ways you can improve space utilization in your ecommerce facility.

Ecommerce Returns: Cost Center or Competitive Advantage?

| Rafael Lourenco

However unsatisfactory the returns process is now it gives businesses an incredible opportunity to build loyalty and delight customers. By optimizing it for convenience, and by taking steps to reduce the risk of returns fraud, you can create a better experience for customers to win and keep their loyalty.

Ecommerce Operations Technology Summit 2022: It’s All Here

| Mike O'Brien

It may be cold outside this Valentine’s Day, but things are starting to heat up for Ecommerce Operations Technology Summit 2022, to be held April 12-13 at the Hilton Orlando Lake Buena Vista, Disney Springs Area as we celebrate our 10th anniversary. Photo credit: Mick Haupt on Unsplash