As brands race to provide consumers with seamless digital experiences that will ensure retention and secure their place alongside the big disruptors, it often seems that pure players have an unfair advantage over their brick-and-mortar counterparts. See what the main difference is between pure-players and brick-and-mortar businesses.
The retail apocalypse is upon us. Or is it? Though the recent headlines about Sears and the litany of other brick-and-mortar store closure headlines lean in to the apocalypse theory, the data tells us otherwise.
This tech-savvy generation still loves to shop — but the expectations of this hyper-connected generation are upping the ante for retailers, online and off. Here is how this generation of shoppers are changing the way we shop.
The holiday season is officially here and contact center managers around the world are prepared for the busiest time in retail. Traditionally, much of this preparation has focused around staffing up to manage peak volume, strategizing to hit KPIs, hardening websites and IT infrastructure and optimizing inventory and fulfillment. Here is how several technologies like AI can be leveraged in social customer and engagement strategy to create efficiencies that make your agents and operations more productive by increasing response rates and response times.
Bill Barton, a seasoned sales management executive in the retail industry, will spearhead Displaydata’s sales team to further its explosive worldwide growth Oct. 30, 2018 –Bracknell, U.K. –Displaydata, the number one … Continue Reading →
CVS Pharmacy is piloting a paid membership rewards program called CarePass in the Boston area, offering additional benefits to its Extra Care rewards club members for $5 a month or $48 a year. Here are some of the perks the new membership program promises to its members.
Parachute Home, Outerknown, and other retailers using the integrated solution that combines branded online return and exchange flow with in-person return network, returns by mail, and world class logistics and … Continue Reading →
Omnichannel Features Including Ship-to-Store Appeal to Mobile Customer Base Rochelle Park, NJ – Oct 25, 2018 – Avenue Stores, LLC, which operates the Avenue®, Loralette® and Cloudwalkers® brands of … Continue Reading →
Brands work all summer and fall to prepare for the holiday season, but their work isn’t done when Christmas is over. There is a second major wave of holiday shopping to prepare for: Cyber Week II, which starts on Christmas Day and the week after. Here are three online strategies to achieve success during Cyber Week II.
Treat me like the unique person I am. Be there when I need you. Tell me what you stand for. Is this a wish list from an online dating profile… or what consumers expect of today’s retailers? Here is a short list of rules retailers can use to build their customer relationships.