2020 Year in Review: Retail Upended, Reset Continues

| Mike O'Brien

As 2020 comes to a close, it’s time to reflect back on a wild and crazy year in retail, to paraphrase the Festrunk brothers from Saturday Night Live. COVID-19 came in like a wrecking ball in February and March, causing widespread shutdowns that hit retail especially hard, leading to hockey-stick growth in ecommerce.

O+F Advisor 01/06/21

| David Hurwitz

week of 1/6/21 USPS Suffered Most in Holiday Package Deluge The U.S. Post Office suffered most in terms of on-time performance and complaints this peak holiday season, experts agreed, with … Continue Reading →

O+F Advisor 12/23/20

| David Hurwitz

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Multichannel Retailers: How to Effect Real Change

| Matthew Carroll

Beyond the holiday rush, multichannel retailers can’t afford to be short-sighted, ignoring the paradigm shift in consumer purchasing behavior that will extend long after the pandemic is over. If they aren’t looking at long-term investments to create hybrid customer experiences, they will soon find themselves way behind the pack.

Multichannel Merchant Releases Top 3PL List

| Mike O'Brien

Multichannel Merchant has published its sixth annual MCM Top 3PL listing for 2021, a searchable directory of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations. Each of the 60+ profiles includes data on key capabilities, top merchandise categories, facilities, B2B/B2C split and more.

Do You Need Robots Now in Your Ecommerce FC?

| James Beale

We’re at a tipping point where automation is about to be a mainstream focus of ecommerce fulfillment centers. But while automation may be a sensible investment for bigger players like Amazon, that doesn’t mean it will scale effectively to smaller operations. So, are fully automated facilities really the future, and if so, what will it look like?

Fueling Global Growth With Clean Customer Data

| Greg Brown

Consider the issues caused by poor address data: Failed deliveries and marketing promotions sent via mail, creating hefty fees with no return on investment. While these issued are critical in their own right, the missed opportunities can cascade. Bad customer data can also negatively affect the customer relationship.