MCM O+F Advisor 4/24/19

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 4/24/2019 Ecommerce Operations Summit 2019: A Look Back in Photos The Multichannel Merchant team held its 8th Annual Ecommerce Operations … Continue Reading →

One Click Infuses Its Core Values and Brand Mission in Customer Care

| Daniela Forte

Indianapolis-based eyewear company One Click runs its entire business, particularly its customer care center, by implementing core values and spreading its brand mission. Angie Stocklin, Co-founder and COO, recently shared how the company hires and trains new contact center agents at Ecommerce Operations Summit 2019.

MCM Week in Review 4/19/19

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 4/19/2019 Bed Bath & Beyond to Close 40 Stores Bed Bath & Beyond announced the closing … Continue Reading →

MCM O+F Advisor 4/17/19

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 4/17/2019 Retooling Your Fulfillment Network to Stay Competitive To succeed, retailers and ecommerce companies need to meet heightened customer experience … Continue Reading →

MCM Ecommerce + Marketing 4/16/19

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 4/16/2019 Want to Win Back Lapsed Purchasers? Focus on Customer Experience Lapsed-purchaser campaigns, also known as win-back … Continue Reading →

MCM Week in Review 4-12-19

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 04/10/2019 MCM Week in Review 4-12-19 Multichannel Merchant The News, Commentary & Events that Shaped Commerce … Continue Reading →

MCM Ecommerce + Marketing 4/9/19

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 4/9/2019 Nike Revamps Its Loyalty Program Nike customers using the Nike Plus mobile app are not only … Continue Reading →

O+F Advisor – 4/10/19

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 4/10/2019 15 Considerations for Ecommerce Fulfillment Center Space Planning As you define your company’s ecommerce fulfillment center requirements for the … Continue Reading →